# Reply-by email POP3 polling hosted with roundcube

**URL:** <https://meta.discourse.org/t/reply-by-email-pop3-polling-hosted-with-roundcube/161690>\
**Category:** Product Support\
**Created:** [August 21, 2020, 5:36pm UTC](https://meta.discourse.org/t/reply-by-email-pop3-polling-hosted-with-roundcube/161690 "2020-08-21T17:36:16Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![akhilgeothom](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/akhilgeothom/32/137283_2.png) [@akhilgeothom](https://meta.discourse.org/u/akhilgeothom)\
**Post date:** [August 21, 2020, 5:36pm UTC](https://meta.discourse.org/t/reply-by-email-pop3-polling-hosted-with-roundcube/161690/1 "2020-08-21T17:36:16Z")

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I have configured [replies@example.com](mailto:replies@example.com) that is hosted using roundcube, to handle reply to topics by email. It used to be a different GSuite email id which was working smoothly. I followed all the steps in this [post](https://meta.discourse.org/t/set-up-reply-via-email-support/14003).

When I send a mail directly to [replies@example.com](mailto:replies@example.com), it gets logged under rejected mail as intended.

 ![Screenshot from 2020-08-21 22-51-08](https://global.discourse-cdn.com/meta/original/3X/b/4/b46d397c476d649624d876906f464f9e0aa2a415.png)  
This means that POP3 polling is indeed happening.

But replies to notification emails does not get posted. I have a feeling this is because of the way slugged emails are being handled. I’m able to see the emails in the web-client, so I know the slugged emails are also getting delivered correctly. Yet they are not showing up in ‘Received’ emails in discourse. They do not get deleted either, even though I had enabled `pop3_polling_delete_from_server` and other mails were getting deleted after polling.

What am I missing?

My error logs are clean. All the posts here only mention configuring with some kind of 3rd-party email services. My notification mail id, used for outgoing mails is also hosted from roundcube and that works fine.

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_[View the full topic](https://meta.discourse.org/t/reply-by-email-pop3-polling-hosted-with-roundcube/161690)._