Just got a report from a user at Stonehearth that he is unable to reply to emails received from Discourse. When attempting to do so, he receives the following email in response:
We’re sorry, but your email message to [“email@example.com”] (titled Re: [Stonehearth Discourse] [Modding] Way to not break compatibility with Mods?) didn’t work.
Your reply was sent from a different email address than the one we expected, so we’re not sure if this is the same person. Try sending from another email address, or contact a staff member.
The email he uses on the site is in the form
firstname.lastname@example.org. He thinks the issue is that when he tries to reply from Gmail, he is sending as
email@example.com, with no way to send with the plus address.
Is this what is going in, or is there something else. I asked an admin to review the email logs, and she said there is nothing for this user. I’m happy to provide more details (username, email, etc.) via PM to devs if needed.