# Reply via Email not working for one user

**URL:** <https://meta.discourse.org/t/reply-via-email-not-working-for-one-user/235666>\
**Category:** Support\
**Tags:** email\
**Created:** [August 9, 2022, 11:40pm UTC](https://meta.discourse.org/t/reply-via-email-not-working-for-one-user/235666 "2022-08-09T23:40:42Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![Paul\_King](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/paul_king/32/165426_2.png) [@Paul\_King](https://meta.discourse.org/u/Paul_King)\
**Post date:** [August 10, 2022, 12:07am UTC](https://meta.discourse.org/t/reply-via-email-not-working-for-one-user/235666/3 "2022-08-10T00:07:02Z")

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Thanks Arman

The user is using Gmail via their MS Outlook app

Their messages to me, via the same account and app, are getting though fine - I presume this would not be the case if SMTP was misconfigured. I think the setup process in Outlook is reasonably automatic with Gmail accounts anyway.

I have tried tracking the user’s reply to a specific topic, but the email logs all show nothing received from this address.

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