# Reset password not working

**URL:** https://meta.discourse.org/t/reset-password-not-working/260217
**Category:** Support
**Created:** [April 1, 2023, 3:37pm UTC](https://meta.discourse.org/t/reset-password-not-working/260217 "2023-04-01T15:37:27Z")
**Posts on this page:** 4
**Page:** 1

<div class="post-metadata">

### Author: ![KBee](https://avatars.discourse-cdn.com/v4/letter/k/fbc32d/32.png) [@KBee](https://meta.discourse.org/u/KBee)
#### Post date: [April 1, 2023, 3:37pm UTC](https://meta.discourse.org/t/reset-password-not-working/260217/1 "2023-04-01T15:37:27Z")

</div>

Hello,

Is there a known issue with reset password not working? I can get all the way through to creating the new password, but when it tells me “password looks good” and I click “set password” I get nowhere. Have tried clearing cache, and using 3 different browsers. All the same result. Trying to reset for a different account than this one I am posting from. Thanks!

 ![image](https://global.discourse-cdn.com/meta/original/4X/b/8/f/b8f42f7d7a1cb0f52bef3700f17be0086949a9ce.png)

---

<div class="post-metadata">

### Author: ![JammyDodger](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jammydodger/32/254611_2.png) [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [April 1, 2023, 4:30pm UTC](https://meta.discourse.org/t/reset-password-not-working/260217/2 "2023-04-01T16:30:27Z")

</div>

> [@KBee](#):
>
> Trying to reset for a different account than this one I am posting from. Thanks!

Just to confirm, do you mean for an account here on Meta?

* * *

FWIW I’ve just given it a run-through and I could change the password on my test user okay.

Do you have any browser extentions that could be interfering? Trying in an incognito window may help.

---

<div class="post-metadata">

### Author: ![KBee](https://avatars.discourse-cdn.com/v4/letter/k/fbc32d/32.png) [@KBee](https://meta.discourse.org/u/KBee)
#### Post date: [April 1, 2023, 4:44pm UTC](https://meta.discourse.org/t/reset-password-not-working/260217/3 "2023-04-01T16:44:14Z")

</div>

Sorry, not this forum, but a different Discourse forum.

Incognito worked! Thanks so much 🙂

---

<div class="post-metadata">

### Author: ![system](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/system/32/443519_2.png) [@system](https://meta.discourse.org/u/system)
#### Post date: [May 1, 2023, 4:44pm UTC](https://meta.discourse.org/t/reset-password-not-working/260217/4 "2023-05-01T16:44:30Z")

</div>

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.