# Restricted Categories for emails receiving any mail
**URL:** https://meta.discourse.org/t/restricted-categories-for-emails-receiving-any-mail/298365
**Category:** Support
**Tags:** email
**Created:** [March 7, 2024, 2:45pm UTC](https://meta.discourse.org/t/restricted-categories-for-emails-receiving-any-mail/298365 "2024-03-07T14:45:42Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@MKorndoerfer](https://meta.discourse.org/u/MKorndoerfer)
#### Post date: [March 7, 2024, 2:45pm UTC](https://meta.discourse.org/t/restricted-categories-for-emails-receiving-any-mail/298365/1 "2024-03-07T14:45:42Z")
I want to setup some categories which are receiving administrative requests by email (i.e. mails that are sent to [admin@mydomain.com](mailto:admin@mydomain.com)). That category also accepts anonymous emails.
That works just fine, but I have to allow everyone to be able to write into that category, otherwise the email is rejected, if it’s coming from a registered user.
That also means that everyone can READ those emails, which is not what we want. The channel should be visible to staff members only, but everyone should be able to write to that category by email.
That should be possible somehow, shouldn’t it? I just can’t figure out how.
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### Author:  [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [March 7, 2024, 3:02pm UTC](https://meta.discourse.org/t/restricted-categories-for-emails-receiving-any-mail/298365/2 "2024-03-07T15:02:18Z")
Why do you want to use a category? Maybe a group inbox would better fit your needs
I think you could try something similar to what the [@team](https://meta.discourse.org/groups/team) does.
> [@How Does Team Discourse Use Discourse?](https://meta.discourse.org/t/how-does-team-discourse-use-discourse/82176/1):
>
> ### Support Ticketing
>
> We also use Discourse as a private email support portal which allows our entire team to share the support load. Anyone can email [team@discourse.org](mailto:team@discourse.org) and we handle those interactions in a central discourse mailbox, as private group messages.
>
> 
>
> Staged user accounts are set up, allowing us to store contact history against an individual. More details on how that works [here](https://meta.discourse.org/t/discourse-as-a-private-email-support-portal/34444?ref=blog.discourse.org).
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### Author:  [@MKorndoerfer](https://meta.discourse.org/u/MKorndoerfer)
#### Post date: [March 7, 2024, 3:05pm UTC](https://meta.discourse.org/t/restricted-categories-for-emails-receiving-any-mail/298365/3 "2024-03-07T15:05:06Z")
Yeah, I’ve done that for now, but I thought a category would make it easier to track which messages have been taken care of.
I’ll look at that solution you linked to, thanks!
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### Author:  [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [March 7, 2024, 3:07pm UTC](https://meta.discourse.org/t/restricted-categories-for-emails-receiving-any-mail/298365/4 "2024-03-07T15:07:03Z")
Then maybe [Private Topics Plugin](https://meta.discourse.org/t/private-topics-plugin/268646) is something that would help you
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### Author:  [@MKorndoerfer](https://meta.discourse.org/u/MKorndoerfer)
#### Post date: [March 7, 2024, 3:32pm UTC](https://meta.discourse.org/t/restricted-categories-for-emails-receiving-any-mail/298365/5 "2024-03-07T15:32:14Z")
Oh, wow. That’s exactly the solution for my problem!
Thanks, @Moin
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### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [April 6, 2024, 3:32pm UTC](https://meta.discourse.org/t/restricted-categories-for-emails-receiving-any-mail/298365/6 "2024-04-06T15:32:17Z")
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