# Restricted Categories for emails receiving any mail

**URL:** https://meta.discourse.org/t/restricted-categories-for-emails-receiving-any-mail/298365
**Category:** Support
**Tags:** email
**Created:** [March 7, 2024, 2:45pm UTC](https://meta.discourse.org/t/restricted-categories-for-emails-receiving-any-mail/298365 "2024-03-07T14:45:42Z")
**Posts on this page:** 1
**Showing post:** 2

<div class="post-metadata">

### Author: ![Moin](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/moin/32/554653_2.png) [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [March 7, 2024, 3:02pm UTC](https://meta.discourse.org/t/restricted-categories-for-emails-receiving-any-mail/298365/2 "2024-03-07T15:02:18Z")

</div>

Why do you want to use a category? Maybe a group inbox would better fit your needs  
I think you could try something similar to what the [@team](https://meta.discourse.org/groups/team) does.

> [@How Does Team Discourse Use Discourse?](https://meta.discourse.org/t/how-does-team-discourse-use-discourse/82176/1):
>
> ### Support Ticketing
> 
> We also use Discourse as a private email support portal which allows our entire team to share the support load. Anyone can email [team@discourse.org](mailto:team@discourse.org) and we handle those interactions in a central discourse mailbox, as private group messages.
> 
> ![](https://global.discourse-cdn.com/meta/original/4X/a/6/1/a619d032216dfba2333735f804f3760a6732ea5a.png)
> 
> Staged user accounts are set up, allowing us to store contact history against an individual. More details on how that works [here](https://meta.discourse.org/t/discourse-as-a-private-email-support-portal/34444?ref=blog.discourse.org).

---

_[View the full topic](https://meta.discourse.org/t/restricted-categories-for-emails-receiving-any-mail/298365)._