For those of you who run chat channels in your forum:
(a) did you include in your TOS your policy on retaining chat logs?
(b) do you retain chat logs, and if so why/why not?
Chat logs might be useful for accountability and fair moderating. However, chats are more of a free for all with loose tongues and less care put into what is said. Logs of chats aren’t subject to the careful moderating and auditing that topics are. Yet you can be held accountable for their content if produced under subpoena. Naturally, we’d delete and address inappropriate comments but still…
Has anyone thought this deeply about chat logs or have any wisdom to impart.
A chat log retained for a set period of time, say two weeks, might be handy, to address issues, but limit liability. Or am I overthinking this?