In continuation with the above discussion, there is a clear need for a solution to achieve 2 things for a community.
- Prevent private communication channel in a community to encourage public discussion. All the schools, healthcare communities need this requirement.
- Provide a simple support channel to reach the admin / moderators for help from the web app (I am not talking about emails)
For requirement number 1, we can easily disable the private messaging completely. As a side effect, this stops us to achieve requirement 2.
Categories in discourse are clearly secured with groups and permissions.
The most clean and secure way to support the requirement number 2 is by providing a category of type “Create & See only my topics/posts”. (The UI for topics list in a category view is much more intuitive than a personal messages inbox as well.)
I would like to understand why this feature is not encouraged in discourse (based on all old discussion threads I could dig through, I didn’t see any clear reason). Can you please provide your insights. @sam @codinghorror