# Send unhandled flag emails to all staff **URL:** \ **Category:** Feature\ **Tags:** moderation\ **Created:** [2016年二月12日 23:03 UTC](https://meta.discourse.org/t/send-unhandled-flag-emails-to-all-staff/39510 "2016-02-12T23:03:08Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![jomaxro](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jomaxro/32/126216_2.png) [@jomaxro](https://meta.discourse.org/u/jomaxro)\ **Post date:** [2016年二月12日 23:03 UTC](https://meta.discourse.org/t/send-unhandled-flag-emails-to-all-staff/39510/1 "2016-02-12T23:03:08Z")
Continuing the discussion from [Does anyone get notified when something is flagged?](https://meta.discourse.org/t/does-anyone-get-notified-when-something-is-flagged/25867/25): > [@Does anyone get notified when something is flagged?](https://meta.discourse.org/t/does-anyone-get-notified-when-something-is-flagged/25867/25): > > The email goes to the address in the “contact email” setting, so be sure that’s set. I would like to suggest that the email regarding unhandled flags should go to the moderators group, thus emailing all moderators and admins. Sometimes the contact email might be an admin who only handles the back end of the site, or someone who works 9-5, and thus is of no help when a flag is unhandled at outside of those hours. ---
**Author:** ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)\ **Post date:** [2016年二月12日 23:09 UTC](https://meta.discourse.org/t/send-unhandled-flag-emails-to-all-staff/39510/2 "2016-02-12T23:09:41Z")
There was a proposal to change this to a group message to all `@staff` which I support. ---
**Author:** ![neil](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/neil/32/102150_2.png) [@neil](https://meta.discourse.org/u/neil)\ **Post date:** [2016年二月19日 20:32 UTC](https://meta.discourse.org/t/send-unhandled-flag-emails-to-all-staff/39510/3 "2016-02-19T20:32:39Z")
It’s done! A group message will be sent to `@staff` instead of sending an email to `contact email`. ---
**Author:** ![probus](https://avatars.discourse-cdn.com/v4/letter/p/67e7ee/32.png) [@probus](https://meta.discourse.org/u/probus)\ **Post date:** [2016年三月12日 12:19 UTC](https://meta.discourse.org/t/send-unhandled-flag-emails-to-all-staff/39510/4 "2016-03-12T12:19:16Z")
How do I get email notifications from these group messages to staff? ---
**Author:** ![zogstrip](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/zogstrip/32/512781_2.png) [@zogstrip](https://meta.discourse.org/u/zogstrip)\ **Post date:** [2016年三月14日 10:06 UTC](https://meta.discourse.org/t/send-unhandled-flag-emails-to-all-staff/39510/5 "2016-03-14T10:06:29Z")
Set your tracking level to `watching` 😉 ---
**Author:** ![danekhollas](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/danekhollas/32/79637_2.png) [@danekhollas](https://meta.discourse.org/u/danekhollas)\ **Post date:** [2018年五月2日 22:59 UTC](https://meta.discourse.org/t/send-unhandled-flag-emails-to-all-staff/39510/6 "2018-05-02T22:59:20Z")
Hmm, we have just tested this and it seems that groups message is sent to moderators, not staff… Note that settings still mention that the message goes to staff. So either this text should be updated or the messages should be sent to staff. ---
**Author:** ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)\ **Post date:** [2018年五月2日 23:18 UTC](https://meta.discourse.org/t/send-unhandled-flag-emails-to-all-staff/39510/7 "2018-05-02T23:18:35Z")
Hmm, @neil said above that it goes to the [@staff](https://meta.discourse.org/groups/staff) group. ---
**Author:** ![danekhollas](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/danekhollas/32/79637_2.png) [@danekhollas](https://meta.discourse.org/u/danekhollas)\ **Post date:** [2018年五月2日 23:44 UTC](https://meta.discourse.org/t/send-unhandled-flag-emails-to-all-staff/39510/8 "2018-05-02T23:44:06Z")
Yes, that’s why I am confused. Here’s a screenshot. * * * ## ![image](https://global.discourse-cdn.com/meta/original/3X/d/3/d3f30961a29aec2657e8fa22a23f5940c0a210b7.png) There is one more weird thing. There are three users explicitly @mentioned in that post. However, we actually have 4 moderators. What’s up with that? btw: I am not saying that it’s a bad thing that it goes only to mods and not admins… ---
**Author:** ![cpradio](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/cpradio/32/4970_2.png) [@cpradio](https://meta.discourse.org/u/cpradio)\ **Post date:** [2018年五月3日 00:32 UTC](https://meta.discourse.org/t/send-unhandled-flag-emails-to-all-staff/39510/9 "2018-05-03T00:32:55Z")
> [@danekhollas](#): > > There is one more weird thing. There are three users explicitly @mentioned in that post. However, we actually have 4 moderators. What’s up with that? It picks three that were recently seen. We have a large moderator staff and it is pretty good at picking who is currently available/around. ---
**Author:** ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)\ **Post date:** [2018年五月3日 00:45 UTC](https://meta.discourse.org/t/send-unhandled-flag-emails-to-all-staff/39510/10 "2018-05-03T00:45:11Z")
Aha this is a little bit of @neil magic 🧙✨ that we arrived at when trying to contact our own customers 😉 ---
**Author:** ![neil](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/neil/32/102150_2.png) [@neil](https://meta.discourse.org/u/neil)\ **Post date:** [2018年五月3日 15:34 UTC](https://meta.discourse.org/t/send-unhandled-flag-emails-to-all-staff/39510/11 "2018-05-03T15:34:03Z")
Hmm, it definitely goes to the moderators group and I remember doing it that way. It must have been changed since Feb 2016. ---
**Author:** ![danekhollas](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/danekhollas/32/79637_2.png) [@danekhollas](https://meta.discourse.org/u/danekhollas)\ **Post date:** [2018年五月3日 18:57 UTC](https://meta.discourse.org/t/send-unhandled-flag-emails-to-all-staff/39510/12 "2018-05-03T18:57:18Z")
As per @codinghorror comment in a [different thread](https://meta.discourse.org/t/control-who-gets-pending-users-reminder-email/84560/3): > [@Control who gets pending users reminder email](https://meta.discourse.org/t/control-who-gets-pending-users-reminder-email/84560/4): > > This is intentional, the idea is that admins are not really there to run the site day to day. So I guess all that needs to be done is to correct the description of **notify about flags after** site setting (staff ➡ moderators) ---
**Author:** ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)\ **Post date:** [2018年五月3日 20:45 UTC](https://meta.discourse.org/t/send-unhandled-flag-emails-to-all-staff/39510/13 "2018-05-03T20:45:19Z")
Sure @jomaxro can you add that to your list? ---
**Author:** ![jomaxro](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jomaxro/32/126216_2.png) [@jomaxro](https://meta.discourse.org/u/jomaxro)\ **Post date:** [2018年五月10日 19:24 UTC](https://meta.discourse.org/t/send-unhandled-flag-emails-to-all-staff/39510/14 "2018-05-10T19:24:45Z")
Done: [https://github.com/discourse/discourse/commit/52d6b0f9488648bbade5cce35f8165978a46c087](https://github.com/discourse/discourse/commit/52d6b0f9488648bbade5cce35f8165978a46c087) ---
**Author:** ![jomaxro](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jomaxro/32/126216_2.png) [@jomaxro](https://meta.discourse.org/u/jomaxro)\ **Post date:** [2018年五月12日 22:00 UTC](https://meta.discourse.org/t/send-unhandled-flag-emails-to-all-staff/39510/15 "2018-05-12T22:00:01Z")
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