I’d like for people to be able to reach the staff group of my Discourse installation via e-mail without the need to sign up first. A helpdesk solution seems a bit excessive, but a shared inbox in the way that group messages work should be just enough. However, the option to set a custom incoming e-m…

We have a group called “team” for this purpose. https://meta.discourse.org/groups/team There may be admins who are not part of the Discourse team for various reasons; that’s why.

Not really, other than being explicit about intention.

Are you saying that the automatic groups are not intended to be used in this manner? I suppose I could make do with creating a group named “staff2” or the like and use that, but I expected there to be another solution for this use case, given this topic: [תמונה] Discourse as…

[תמונה] codinghorror: There may be admins who are not part of the Discourse team for various reasons; that’s why. I understand the reasoning to be that since the group “staff” is managed automatically, and there is the possibility that I might grant moderator or administrator access to someon…

How can I set a support group like “team” to receive and reply for incoming e-mails? I want to reply to e-mails within the Discourse.

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תמיכה

pfaffman (Jay Pfaffman) 9 ביוני,‏ 2019,‏ 4:06pm 7

Have a look at Configuring incoming email to create new topics or group messages

נושא		תגובות	צפיות
"Custom incoming email address" for Groups Support	4	3657	11 באפריל,‏ 2016
Can’t set email-in for existing group? Support email-in	7	460	6 ביוני,‏ 2024
Allow incoming email for automatic groups Feature groups , email-in	2	54	31 במרץ,‏ 2026
Allow email in for moderators, staff, and admins UX rails-console , email-in	11	930	12 באוגוסט,‏ 2023
Email support with discourse Support	4	2930	6 בנובמבר,‏ 2020

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