# Shields.io unable to retrieve Discourse statistics API

**URL:** <https://meta.discourse.org/t/shields-io-unable-to-retrieve-discourse-statistics-api/128574>\
**Category:** Product Support\
**Created:** [September 14, 2019, 1:25pm UTC](https://meta.discourse.org/t/shields-io-unable-to-retrieve-discourse-statistics-api/128574 "2019-09-14T13:25:54Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![max\_grakn](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/max_grakn/32/156681_2.png) [@max\_grakn](https://meta.discourse.org/u/max_grakn)\
**Post date:** [September 19, 2019, 11:05am UTC](https://meta.discourse.org/t/shields-io-unable-to-retrieve-discourse-statistics-api/128574/6 "2019-09-19T11:05:56Z")

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This happened because our Discourse installation blocked [Shields.io](http://Shields.io)’s user agent (`Shields.io`). This setting is named _whitelisted crawler user agents_ and can be edited at  
\<discourse\_server\>/admin/site\_settings/category/all\_results?filter=crawler

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_[View the full topic](https://meta.discourse.org/t/shields-io-unable-to-retrieve-discourse-statistics-api/128574)._