# Should always receive email notification of PMs

**URL:** https://meta.discourse.org/t/should-always-receive-email-notification-of-pms/51291
**Category:** UX
**Tags:** pr-welcome
**Created:** [9 Ottobre 2016, 10:39am UTC](https://meta.discourse.org/t/should-always-receive-email-notification-of-pms/51291 "2016-10-09T10:39:23Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![ChrisBeach](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/chrisbeach/32/214628_2.png) [@ChrisBeach](https://meta.discourse.org/u/ChrisBeach)
#### Post date: [9 Ottobre 2016, 10:39am UTC](https://meta.discourse.org/t/should-always-receive-email-notification-of-pms/51291/1 "2016-10-09T10:39:23Z")

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Users have complained that they’ve not received email notifications for all of their PMs.

I found this was due to the setting which suppresses email notifications for active users.

It makes sense to suppress email notifications for active users to avoid being spammed by everyday updates, but this suppression shouldn’t apply to PMs in my opinion.

Can this be changed?

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### Author: ![erlend\_sh](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/erlend_sh/32/119475_2.png) [@erlend\_sh](https://meta.discourse.org/u/erlend_sh)
#### Post date: [12 Ottobre 2016, 9:57am UTC](https://meta.discourse.org/t/should-always-receive-email-notification-of-pms/51291/2 "2016-10-12T09:57:57Z")

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Instead of an additional setting for this, maybe we could add a sensible read-check, as in:

- If user is not active when PM is received, send email (this exists already)
- If user has not opened PM within 1 hour, send email 🆕

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### Author: ![fefrei](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/fefrei/32/119538_2.png) [@fefrei](https://meta.discourse.org/u/fefrei)
#### Post date: [12 Ottobre 2016, 7:54pm UTC](https://meta.discourse.org/t/should-always-receive-email-notification-of-pms/51291/3 "2016-10-12T19:54:24Z")

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That sounds _awesome_, especially if it also works for group messages if (and only if) the inbox is watched 🙂

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### Author: ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [14 Gennaio 2022, 6:34pm UTC](https://meta.discourse.org/t/should-always-receive-email-notification-of-pms/51291/4 "2022-01-14T18:34:47Z")

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Esiste un’impostazione distinta per le notifiche PM da alcuni anni e l’impostazione predefinita è ATTIVA. Controlla le tue preferenze, email, “Inviami un’email quando ricevo un messaggio personale”

 ![image](https://global.discourse-cdn.com/meta/original/3X/3/f/3f57caa5c8106df4ec3787391fd3b557351e119c.png)

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### Author: ![nat](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/nat/32/235063_2.png) [@nat](https://meta.discourse.org/u/nat)
#### Post date: [27 Maggio 2022, 3:53am UTC](https://meta.discourse.org/t/should-always-receive-email-notification-of-pms/51291/5 "2022-05-27T03:53:33Z")

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