# Site cannot be reached after install
**URL:** https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751
**Category:** Support
**Created:** [June 13, 2020, 2:39pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751 "2020-06-13T14:39:05Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Yucheng\_Jiang](https://meta.discourse.org/u/Yucheng_Jiang)
#### Post date: [June 13, 2020, 2:39pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/1 "2020-06-13T14:39:05Z")
Hi, I followed [this instruction guide](https://github.com/discourse/discourse/blob/master/docs/INSTALL-cloud.md), but the “site can’t be reached” error occurs after installation. Does anyone have an idea how to fix this?
---
### Author:  [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma)
#### Post date: [June 13, 2020, 2:45pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/2 "2020-06-13T14:45:32Z")
You’ll have to give more info than that for us to be able to help you.
First of all, you should confirm that your dns is properly configured and next step would be to make sure a firewall is not blocking ports 80 & 443 for discourse.
---
### Author:  [@Yucheng\_Jiang](https://meta.discourse.org/u/Yucheng_Jiang)
#### Post date: [June 13, 2020, 2:55pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/3 "2020-06-13T14:55:51Z")
A quick stupid question… how to check this?
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### Author:  [@Yucheng\_Jiang](https://meta.discourse.org/u/Yucheng_Jiang)
#### Post date: [June 13, 2020, 2:57pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/4 "2020-06-13T14:57:48Z")
Does this error indicate something?
```plaintext
root@vultr:/var/discourse# curl http://149.28.40.194/
curl: (7) Failed to connect to 149.28.40.194 port 80: Connection refused
```
---
### Author:  [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma)
#### Post date: [June 13, 2020, 3:00pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/5 "2020-06-13T15:00:33Z")
connection refused means something is preventing connections to your server. Which host are you using?
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### Author:  [@Yucheng\_Jiang](https://meta.discourse.org/u/Yucheng_Jiang)
#### Post date: [June 13, 2020, 3:05pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/6 "2020-06-13T15:05:49Z")
What do you mean by “which host”? Ip address?
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### Author:  [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma)
#### Post date: [June 13, 2020, 3:08pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/7 "2020-06-13T15:08:00Z")
I mean the VPS provider? is it vultr? have you configured discourse to use a FQDN?
Additionally, can you confirm what OS you’ve configured on your VPS? if it is ubuntu 18.04 or higher, can you post the output of `sudo ufw status` ?
---
### Author:  [@Yucheng\_Jiang](https://meta.discourse.org/u/Yucheng_Jiang)
#### Post date: [June 13, 2020, 3:20pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/8 "2020-06-13T15:20:24Z")
yes, i’m using ubuntu 18.04
```plaintext
root@JYC_Test:/var/discourse# sudo ufw status
Status: inactive
```
---
### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [June 13, 2020, 3:28pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/9 "2020-06-13T15:28:14Z")
Sure, but where is the server hosted?
Have you confirmed that the “A” record for your DNS address is resolving to the droplet IP?
How was this installed? The standard installation checks these things before the server is installed.
---
### Author:  [@Yucheng\_Jiang](https://meta.discourse.org/u/Yucheng_Jiang)
#### Post date: [June 13, 2020, 3:31pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/10 "2020-06-13T15:31:43Z")
A record is correct. Because I literally did the same process a few days ago on the same server, and it worked perfectly fine.
I reset the server to install it again today, this error occurs.
---
### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [June 13, 2020, 3:34pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/11 "2020-06-13T15:34:03Z")
> [@Stephen](#):
>
> Sure, but where is the server hosted?
You haven’t answered both questions.
---
### Author:  [@Yucheng\_Jiang](https://meta.discourse.org/u/Yucheng_Jiang)
#### Post date: [June 13, 2020, 3:35pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/12 "2020-06-13T15:35:06Z")
You mean the physical location? New Jersey
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [June 13, 2020, 3:35pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/13 "2020-06-13T15:35:51Z")
So it’s at DigitalOcean, or?
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### Author:  [@Yucheng\_Jiang](https://meta.discourse.org/u/Yucheng_Jiang)
#### Post date: [June 13, 2020, 3:38pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/14 "2020-06-13T15:38:23Z")
No, it’s our club’s server.
---
### Author:  [@Yucheng\_Jiang](https://meta.discourse.org/u/Yucheng_Jiang)
#### Post date: [June 13, 2020, 3:39pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/15 "2020-06-13T15:39:14Z")
Is it ssl problem?
when I try
```plaintext
./laucher logs app
```
it shows
```plaintext
nginx: [emerg] cannot load certificate "/shared/ssl/forum.7debate.club.cer": PEM_read_bio_X509_AUX() failed (SSL: error:0909006C:PEM routines:get_name:no start line:Expecting: TRUSTED CERTIFICATE)
```
---
### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [June 13, 2020, 3:39pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/16 "2020-06-13T15:39:43Z")
> [@Yucheng\_Jiang](#):
>
> `forum.7debate.club`
How many times did you try setting the site up? If that’s a Let’s Encrypt certificate then they do have an issuance limit, and a cooldown period.
---
### Author:  [@Yucheng\_Jiang](https://meta.discourse.org/u/Yucheng_Jiang)
#### Post date: [June 13, 2020, 3:42pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/17 "2020-06-13T15:42:00Z")
Quite a few…
since i’m new to this, so I messed up a few times. Definitely more than 5 times i think
Can I solve this by changing to another url?
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [June 13, 2020, 3:43pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/18 "2020-06-13T15:43:30Z")
In which case that’s almost certainly the problem.
You can only reissue 5 times in a week, so if you’re set on that DNS name you won’t be able to reinstall until a week has passed.
> Renewals are treated specially: they don’t count against your **Certificates per Registered Domain** limit, but they are subject to a **Duplicate Certificate** limit of 5 per week
Once you have everything installed just backup your instance. That way if you want to make changes you can just restore a fresh site.
---
### Author:  [@Yucheng\_Jiang](https://meta.discourse.org/u/Yucheng_Jiang)
#### Post date: [June 13, 2020, 3:44pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/19 "2020-06-13T15:44:27Z")
So can I solve this problem by setting another A record like “forum-test.7debate.club”?
---
### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [June 13, 2020, 3:45pm UTC](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751/20 "2020-06-13T15:45:05Z")
Or use a different term that isn’t temporary, such as discussions, community, etc.
[Next page](https://meta.discourse.org/t/site-cannot-be-reached-after-install/154751.md?page=2)