# Skipped Email - User does not exist
**URL:** https://meta.discourse.org/t/skipped-email-user-does-not-exist/110574
**Category:** Support
**Created:** [March 3, 2019, 7:39pm UTC](https://meta.discourse.org/t/skipped-email-user-does-not-exist/110574 "2019-03-03T19:39:53Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@phntxx](https://meta.discourse.org/u/phntxx)
#### Post date: [March 3, 2019, 7:39pm UTC](https://meta.discourse.org/t/skipped-email-user-does-not-exist/110574/1 "2019-03-03T19:39:53Z")
I have an issue whereby whenever I try to send a e-mail to a specific user, the message is automatically skipped, with the reason “550 User does not exist”, despite the links redirecting me to the profile of the user.
I suspect that this is linked with the e-mail address of the user, as temporarily changing it did not result in any unexpected behavior.
I have also tried deleting and recreating the account, leading to the same result (550 user does not exist)
How can I resolve this?
Kind regards
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [March 3, 2019, 8:25pm UTC](https://meta.discourse.org/t/skipped-email-user-does-not-exist/110574/2 "2019-03-03T20:25:04Z")
If you’re getting an error 550 from the mail server of the user, then either their account was deleted or incorrectly entered.
How was their email address verified? Were they part of an import from another system, or did they register and verify themselves?
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### Author:  [@phntxx](https://meta.discourse.org/u/phntxx)
#### Post date: [March 3, 2019, 8:51pm UTC](https://meta.discourse.org/t/skipped-email-user-does-not-exist/110574/3 "2019-03-03T20:51:03Z")
I am getting an 550 error from Discourse, not the mail server.
Their e-mail was entered and verified using [this guide](https://meta.discourse.org/t/create-admin-account-from-console/17274) to create the user. The e-mail wasn’t working since account creation.
Kind regards
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [March 3, 2019, 9:26pm UTC](https://meta.discourse.org/t/skipped-email-user-does-not-exist/110574/4 "2019-03-03T21:26:58Z")
Can you show us a screenshot of the error, rather than telling us about it?
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### Author:  [@phntxx](https://meta.discourse.org/u/phntxx)
#### Post date: [March 4, 2019, 7:30am UTC](https://meta.discourse.org/t/skipped-email-user-does-not-exist/110574/5 "2019-03-04T07:30:44Z")
Here you go:
I’ve blacked out all usernames and e-mails that are not important to this case.
Green = e-mail address of the user whose e-mails are skipped
The second to last row has no username because I’ve actually deleted and then recreated the user as I said in my first email.
Kind regards
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### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [March 4, 2019, 5:57pm UTC](https://meta.discourse.org/t/skipped-email-user-does-not-exist/110574/6 "2019-03-04T17:57:01Z")
550 is indeed an SMTP error code which (usually) means that the recipient email address does not exist on the server anymore.
You can verify this by sending an email to that email address.
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### Author:  [@phntxx](https://meta.discourse.org/u/phntxx)
#### Post date: [March 4, 2019, 7:35pm UTC](https://meta.discourse.org/t/skipped-email-user-does-not-exist/110574/7 "2019-03-04T19:35:09Z")
Thanks for the hint! I’ll let you know if the e-mail actually was invalid and if this was the solution to my problem once I’ve validated everything.
EDIT: @zogstrip thanks a lot for your advice, that did the trick! 🙂
Kind regards
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### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [March 5, 2019, 3:29pm UTC](https://meta.discourse.org/t/skipped-email-user-does-not-exist/110574/8 "2019-03-05T15:29:32Z")