# Email ignoré : l'utilisateur n'existe pas

**URL:** <https://meta.discourse.org/t/skipped-email-user-does-not-exist/110574>\
**Category:** Product Support\
**Created:** [Mars 3, 2019, 7:39 UTC](https://meta.discourse.org/t/skipped-email-user-does-not-exist/110574 "2019-03-03T19:39:53Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![phntxx](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/phntxx/32/90816_2.png) [@phntxx](https://meta.discourse.org/u/phntxx)\
**Post date:** [Mars 3, 2019, 7:39 UTC](https://meta.discourse.org/t/skipped-email-user-does-not-exist/110574/1 "2019-03-03T19:39:53Z")

</div>

I have an issue whereby whenever I try to send a e-mail to a specific user, the message is automatically skipped, with the reason “550 User does not exist”, despite the links redirecting me to the profile of the user.

I suspect that this is linked with the e-mail address of the user, as temporarily changing it did not result in any unexpected behavior.

I have also tried deleting and recreating the account, leading to the same result (550 user does not exist)

How can I resolve this?

Kind regards

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