# Slack threads and chat integration plugin transcripts

**URL:** https://meta.discourse.org/t/slack-threads-and-chat-integration-plugin-transcripts/71909
**Category:** Feature
**Tags:** chat-integration
**Created:** [October 12, 2017, 4:57am UTC](https://meta.discourse.org/t/slack-threads-and-chat-integration-plugin-transcripts/71909 "2017-10-12T04:57:39Z")
**Posts on this page:** 1
**Showing post:** 35

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### Author: ![Anna\_Geller](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/anna_geller/32/247418_2.png) [@Anna\_Geller](https://meta.discourse.org/u/Anna_Geller)
#### Post date: [February 2, 2022, 6:28pm UTC](https://meta.discourse.org/t/slack-threads-and-chat-integration-plugin-transcripts/71909/35 "2022-02-02T18:28:52Z")

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I followed all steps described in the Slack thread. I added all scopes described there (even added extra ones) and I invited the app to the relevant channels.

The problem is that for 1% of cases it seems to work, see here:

 ![image](https://global.discourse-cdn.com/meta/original/3X/a/a/aa8cebf352b23e0be6d206f84cb998daafcd029d.png)

But 99% in public channels I’m getting the error: “Error: unable to fetch users from Slack”

 ![image](https://global.discourse-cdn.com/meta/original/3X/d/9/d9fa4032e4d609a123a0f86ff42027b50ae07523.png)

And in DMs: “Error: unable to fetch channel history from Slack”

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