# SMTP not working after changing service

**URL:** <https://meta.discourse.org/t/smtp-not-working-after-changing-service/76238>\
**Category:** Product Support\
**Created:** [December 16, 2017, 11:37pm UTC](https://meta.discourse.org/t/smtp-not-working-after-changing-service/76238 "2017-12-16T23:37:08Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![mpalmer](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/mpalmer/32/45740_2.png) [@mpalmer](https://meta.discourse.org/u/mpalmer)\
**Post date:** [December 17, 2017, 9:45am UTC](https://meta.discourse.org/t/smtp-not-working-after-changing-service/76238/8 "2017-12-17T09:45:32Z")

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Telnet stuck at “Trying” means something’s firewalled, or otherwise misbehaving at a network level. You can’t download a backup without e-mail, for security reasons. You could switch back to your previous e-mail provider in order to get the backup download e-mail, I guess…

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