# Some issues with staged users and their (in)ability to visit topics
**URL:** https://meta.discourse.org/t/some-issues-with-staged-users-and-their-in-ability-to-visit-topics/40084
**Category:** UX
**Created:** [2016年二月24日 11:10 UTC](https://meta.discourse.org/t/some-issues-with-staged-users-and-their-in-ability-to-visit-topics/40084 "2016-02-24T11:10:00Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@Sander78](https://meta.discourse.org/u/Sander78)
#### Post date: [2016年二月24日 11:10 UTC](https://meta.discourse.org/t/some-issues-with-staged-users-and-their-in-ability-to-visit-topics/40084/1 "2016-02-24T11:10:00Z")
Imagine an unknown user mailing to a category that has restricted access. One of the known users reply there, so the unknown user gets a notification by mail.
In that mail there is the line that says _Visit Topic or reply to this email to respond_. But when visiting that topic, two things can happen:
1. the forum is closed and the new user needs to login anyway
2. the forum is not closed, but the user has no access to the category, because he’s not in that group
For point 1, the new user should get some assistance to create a password. It’s totally not clear what to to there.
For point 2, maybe the user shouldn’t have the option to visit the topic at all.
**Simplest solution: have staged users get custom copy in their mail notifications. No _visit this topic_, just reply by mail.**
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [2016年二月25日 21:36 UTC](https://meta.discourse.org/t/some-issues-with-staged-users-and-their-in-ability-to-visit-topics/40084/2 "2016-02-25T21:36:39Z")
Yes I agree with the bolded text at the bottom, do you as well @zogstrip?
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### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [2016年二月26日 19:07 UTC](https://meta.discourse.org/t/some-issues-with-staged-users-and-their-in-ability-to-visit-topics/40084/3 "2016-02-26T19:07:39Z")
I agree with the bolded text too. It’s already on my TODO list
(_kinda wish bookmarks were public_)
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### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [2016年二月26日 22:57 UTC](https://meta.discourse.org/t/some-issues-with-staged-users-and-their-in-ability-to-visit-topics/40084/4 "2016-02-26T22:57:47Z")
> [@Sander78](#):
>
> Simplest solution: have staged users get custom copy in their mail notifications. No visit this topic, just reply by mail.
It’s now done 😉
[https://github.com/discourse/discourse/commit/21b51090bfaef940f2b050c8a4d05246b1824bef](https://github.com/discourse/discourse/commit/21b51090bfaef940f2b050c8a4d05246b1824bef)
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### Author:  [@Sander78](https://meta.discourse.org/u/Sander78)
#### Post date: [2016年二月27日 08:13 UTC](https://meta.discourse.org/t/some-issues-with-staged-users-and-their-in-ability-to-visit-topics/40084/5 "2016-02-27T08:13:40Z")
I just had an idea: it will now say `only_reply_by_email: "Reply to this email to respond"`. But, isn’t that obvious for a staged user? I mean, imagine you put that line under every mail you send.
Maybe you can remove that whole line completely. Staged users have no awareness of the back office (Discourse) that is behind their emails.
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [2016年二月27日 08:44 UTC](https://meta.discourse.org/t/some-issues-with-staged-users-and-their-in-ability-to-visit-topics/40084/6 "2016-02-27T08:44:51Z")
Hmm yes you make a good point, and less text = better. ; Perhaps make it so Monday @zogstrip?
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### Author:  [@fefrei](https://meta.discourse.org/u/fefrei)
#### Post date: [2016年二月29日 14:55 UTC](https://meta.discourse.org/t/some-issues-with-staged-users-and-their-in-ability-to-visit-topics/40084/7 "2016-02-29T14:55:29Z")
I’m not sure I like the idea of removing that line.
> [@Sander78](#):
>
> Staged users have no awareness of the back office (Discourse) that is behind their emails.
In some sense, they do: The formatting of these mails make it clear that they were sent by some automatic system. It is _so_ common for these systems to have `noreply@...`-addresses that I usually automatically think I cannot simply reply by mail as soon as a mail doesn’t look hand-composed.
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [2016年二月29日 23:16 UTC](https://meta.discourse.org/t/some-issues-with-staged-users-and-their-in-ability-to-visit-topics/40084/8 "2016-02-29T23:16:44Z")
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