# Some notifications still sent by system? (issue/bug)

**URL:** https://meta.discourse.org/t/some-notifications-still-sent-by-system-issue-bug/166117
**Category:** Support
**Created:** [October 3, 2020, 3:07pm UTC](https://meta.discourse.org/t/some-notifications-still-sent-by-system-issue-bug/166117 "2020-10-03T15:07:03Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![sok777](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@sok777](https://meta.discourse.org/u/sok777)
#### Post date: [October 3, 2020, 3:07pm UTC](https://meta.discourse.org/t/some-notifications-still-sent-by-system-issue-bug/166117/1 "2020-10-03T15:07:03Z")

</div>

I’ve changed the site contact username to a staff name.  
However I saw that some users received “Congratulations on your trust level promotion!” message from system.  
I want to avoid that as I feel like getting a message from “system” is impersonal.

Messages about getting promoted to trust level 1 have been sent correctly from the site contact username.

Any idea why?

Many thanks.