But this only happens to some people, what could it be?

Is there any way I can find out what this problem is?

You can also manually active the users, allowing them to bypass registration. The issue you are having is most likely an issue with the email servers.

Hello, Are u sure the smtp work ? did u try the mail server ?

It is possible that the initial email is ending up in user’s spam inbox. If you know the email address or username of anyone who is reporting the issue, you can check to see if the activation email has been sent to them from your Admin / Emails / Sent page. The Email Type for the activation email is…

I did receive the activation email after registering a user on my own Discourse site (free trial version). However, clicking the link in this activation email leads to a page with an “oops” message, and no activation button is displayed. But when I use the same email address to register on the offic…

Welcome to Meta :waving_hand: This sometimes happens to me too when I’m testing something in my forum. Usually, the reason is that I was still logged in with another account. And if I’m logged in as user 1, I can’t confirm the email of user 2. Did you use a private window or log out beforehand?

Some people are unable to complete the registration, the activate button does not work or the email does not arrive

Support

pfaffman (Jay Pfaffman) September 20, 2023, 6:18pm 5

Did you try Troubleshoot email on a new Discourse install?

1 Like

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Some people are unable to complete the registration, the activate button does not work or the email does not arrive

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