I have been continuing my experiments with group inboxes and incoming email, and today came across an odd and perhaps not so great situation - see screenshot below. (this looks like a scam email but in this case actually it is not - we get alot of this sort of thing in my community and it’s fairly important for us to deal with them on a timely and discreet basis… one great reason to get staged emails and support inbox working properly)
So it appears M wrote an email to a bunch of people requesting help and included our support address. The number of staged users that can be created by incoming email was limited to 3. So it created a staged account for M along with the first (I guess) 2 additional email addresses it encountered in the cc list.
In this particular case, I think I would not want the incoming message or the reply to be seen by anyone but our team and M. Even if M wrote to a bunch of people some of whom might already be members of my community. But in other cases, it may not be such a bad thing. In no case would we want anyone else to see an error notification like the one attributed to M in the screenshot saying “Reached maximum number of staged users created per email”.
So I guess my questions and comments are:
- Is there any particular reason to limit the number of staged users created to 10, the default? Can it be higher? Should it actually be 1 to avoid the above weirdnesses?
- Is it possible now or should I request a feature to limit who gets to create additional staged users, so e.g. only when the email address of the sender matches a TL4 or staff user will additional staged users be created for more email addresses found in cc?
- If M or other invited people were a user or were to join later, they’d be able to see this thread, right? So is the intended workflow to delete this error message immediately to keep the thread tidy? Maybe a feature request would be to have this error be posted by the system user as a whisper so it is not ever at risk of being seen by non-staff.