# Some user see a blank page when opening a topic
**URL:** https://meta.discourse.org/t/some-user-see-a-blank-page-when-opening-a-topic/148548
**Category:** Support
**Created:** [April 19, 2020, 8:11pm UTC](https://meta.discourse.org/t/some-user-see-a-blank-page-when-opening-a-topic/148548 "2020-04-19T20:11:27Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@hosna](https://meta.discourse.org/u/hosna)
#### Post date: [April 19, 2020, 8:11pm UTC](https://meta.discourse.org/t/some-user-see-a-blank-page-when-opening-a-topic/148548/1 "2020-04-19T20:11:27Z")
A few users of my forum report that they can see topic lists in first page. However when they open a topic, they see a blank page.
What could be wrong here?
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### Author:  [@Canapin](https://meta.discourse.org/u/Canapin)
#### Post date: [April 19, 2020, 8:32pm UTC](https://meta.discourse.org/t/some-user-see-a-blank-page-when-opening-a-topic/148548/2 "2020-04-19T20:32:43Z")
Did you encounter the issue yourself too? If you did, you could try in [safe mode](https://meta.discourse.org/t/53504?silent=true) to see if the issue persists: [Using Safe Mode to troubleshoot issues with themes and plugins](https://meta.discourse.org/t/how-to-use-discourse-safe-mode/53504)
If you didn’t, you can ask your users to take a screenshot of the console tab in the browser development tools (on desktop) to see if there is any error.
Also, does it happen on any topic?
Does it happen only on mobile?
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### Author:  [@hosna](https://meta.discourse.org/u/hosna)
#### Post date: [April 19, 2020, 8:57pm UTC](https://meta.discourse.org/t/some-user-see-a-blank-page-when-opening-a-topic/148548/3 "2020-04-19T20:57:54Z")
No i dont encounter it.
> [@Canapin](#):
>
> Does it happen only on mobile?
It seems it only happens in mobile. So I dont know how they can lunch console.
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [April 19, 2020, 10:12pm UTC](https://meta.discourse.org/t/some-user-see-a-blank-page-when-opening-a-topic/148548/4 "2020-04-19T22:12:02Z")
It’s usually indicative of an older device/browser.
Can you get some details on the phone model and browser being used?
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### Author:  [@hosna](https://meta.discourse.org/u/hosna)
#### Post date: [April 22, 2020, 6:24am UTC](https://meta.discourse.org/t/some-user-see-a-blank-page-when-opening-a-topic/148548/5 "2020-04-22T06:24:18Z")
One of the recent users with this bug had ZTE BLADE V0720. Also, I tell all of them to update chrome and they claim they have updated it. However the problem exists.
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### Author:  [@dimsuz](https://meta.discourse.org/u/dimsuz)
#### Post date: [May 10, 2020, 1:05am UTC](https://meta.discourse.org/t/some-user-see-a-blank-page-when-opening-a-topic/148548/6 "2020-05-10T01:05:44Z")
Same happens here. I’ve got 2 user reports, both on mobile, one Android, one iOS.
- Android user had an old browser, after they installed new Firefox Mobile, problem went away
- **BUT** iOS user installed the _latest_ Google Chrome browser and still couldn’t see any topics, only top header and a blank page below it. This user said they have outdated iOS version and will try to upgrade. Not sure if this is going to fix the problem.
These reports started coming after I’ve upgraded from `2.2.x` to `2.3.1`. I have just upgraded to `2.3.3`, will ask if this helped my user…
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### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [July 15, 2024, 5:19pm UTC](https://meta.discourse.org/t/some-user-see-a-blank-page-when-opening-a-topic/148548/7 "2024-07-15T17:19:48Z")
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### Author:  [@nat](https://meta.discourse.org/u/nat)
#### Post date: [July 16, 2024, 3:46am UTC](https://meta.discourse.org/t/some-user-see-a-blank-page-when-opening-a-topic/148548/8 "2024-07-16T03:46:35Z")