# Some users don't recieve weekly summary **URL:** https://meta.discourse.org/t/some-users-dont-recieve-weekly-summary/347818 **Category:** Support **Tags:** email **Created:** [January 18, 2025, 10:04am UTC](https://meta.discourse.org/t/some-users-dont-recieve-weekly-summary/347818 "2025-01-18T10:04:09Z") **Posts on this page:** 13 **Page:** 1
### Author: ![vin100](https://avatars.discourse-cdn.com/v4/letter/v/6de8d8/32.png) [@vin100](https://meta.discourse.org/u/vin100) #### Post date: [January 18, 2025, 10:04am UTC](https://meta.discourse.org/t/some-users-dont-recieve-weekly-summary/347818/1 "2025-01-18T10:04:09Z")
I don’t understand an error. My settings are that every user get a weekly summary if he don’t come to the forum (recommanded settings) ![The image shows a settings menu for default email digest frequency, indicating the frequency of new summaries sent by email to default recipients with options for branding and user preferences. (Légende par l'IA)](https://global.discourse-cdn.com/meta/original/4X/1/6/c/16c134f706925750622888269ef651f9dc66cead.png) It works but not for everyone ![Mail1](https://global.discourse-cdn.com/meta/original/4X/5/c/c/5cc889cac8942b2cc29bf59aadc4e0855493e5a1.png) This user didn’t change her personal settings and she don’t recieve the summary Last mail recieved : 23 days Last visite the forum: 12 days And there are new topics Did I miss something? ---
### Author: ![Ed\_S](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/ed_s/32/134015_2.png) [@Ed\_S](https://meta.discourse.org/u/Ed_S) #### Post date: [January 18, 2025, 3:33pm UTC](https://meta.discourse.org/t/some-users-dont-recieve-weekly-summary/347818/2 "2025-01-18T15:33:53Z")
I think each user can choose if they want the summary, or do not want it. From my preferences here on this forum: ![The image shows a settings option for an activity summary where emails are sent weekly to notify when the user doesn't visit, summarizing popular topics and replies, with an option to include content from new users. (Captioned by AI)](https://global.discourse-cdn.com/meta/original/4X/0/a/1/0a1040a2956563bfcaaf4a47ef835a68f415ee61.png) ---
### Author: ![Canapin](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/canapin/32/119591_2.png) [@Canapin](https://meta.discourse.org/u/Canapin) #### Post date: [January 18, 2025, 4:25pm UTC](https://meta.discourse.org/t/some-users-dont-recieve-weekly-summary/347818/3 "2025-01-18T16:25:28Z")
It’s mentionned that: > [@vin100](#): > > This user didn’t change her personal settings But that may be ambiguous, if the default setting was not having summary enabled for users 😛 ---
### Author: ![vin100](https://avatars.discourse-cdn.com/v4/letter/v/6de8d8/32.png) [@vin100](https://meta.discourse.org/u/vin100) #### Post date: [January 18, 2025, 5:25pm UTC](https://meta.discourse.org/t/some-users-dont-recieve-weekly-summary/347818/4 "2025-01-18T17:25:15Z")
As show picture 1, I let the recommanded settings : weekly summary for everyone Is it another general setting somewhere? ---
### Author: ![Canapin](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/canapin/32/119591_2.png) [@Canapin](https://meta.discourse.org/u/Canapin) #### Post date: [January 18, 2025, 5:43pm UTC](https://meta.discourse.org/t/some-users-dont-recieve-weekly-summary/347818/5 "2025-01-18T17:43:28Z")
> [@vin100](#): > > Is it another general setting somewhere? Two settings in total I suppose, that you mentioned in your post: > [@vin100](#): > > ![The image shows a settings menu for default email digest frequency, indicating the frequency of new summaries sent by email to default recipients with options for branding and user preferences. (Légende par l'IA)](https://global.discourse-cdn.com/meta/original/4X/1/6/c/16c134f706925750622888269ef651f9dc66cead.png) And > [@vin100](#): > > This user didn’t change her personal settings So, site settings, and individual user settings (which you can see in their profile as an admin). ---
### Author: ![vin100](https://avatars.discourse-cdn.com/v4/letter/v/6de8d8/32.png) [@vin100](https://meta.discourse.org/u/vin100) #### Post date: [January 18, 2025, 5:49pm UTC](https://meta.discourse.org/t/some-users-dont-recieve-weekly-summary/347818/6 "2025-01-18T17:49:28Z")
Both settings are set to weekly summary. This is the individual setting for this user ![image](https://global.discourse-cdn.com/meta/original/4X/c/0/0/c004015288ffec4494260001cec5f4227c13eeda.png) ---
### Author: ![Canapin](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/canapin/32/119591_2.png) [@Canapin](https://meta.discourse.org/u/Canapin) #### Post date: [January 18, 2025, 5:58pm UTC](https://meta.discourse.org/t/some-users-dont-recieve-weekly-summary/347818/7 "2025-01-18T17:58:34Z")
Are the summaries correctly sent to other users? `/admin/email/sent` Did the user check the spam folder? Do they receive other emails like notifications? Is there anything suspicious in `/logs`, just in case? ---
### Author: ![vin100](https://avatars.discourse-cdn.com/v4/letter/v/6de8d8/32.png) [@vin100](https://meta.discourse.org/u/vin100) #### Post date: [January 18, 2025, 6:16pm UTC](https://meta.discourse.org/t/some-users-dont-recieve-weekly-summary/347818/8 "2025-01-18T18:16:29Z")
As I see, here `admin/email/sent` users get the messages. I can’t check all but there are many Discourse send only 1 mail 23 days ago to this user and she recieve (and open) it. It was not in the spams Nothing special in the logs ---
### Author: ![vin100](https://avatars.discourse-cdn.com/v4/letter/v/6de8d8/32.png) [@vin100](https://meta.discourse.org/u/vin100) #### Post date: [January 20, 2025, 10:58am UTC](https://meta.discourse.org/t/some-users-dont-recieve-weekly-summary/347818/9 "2025-01-20T10:58:23Z")
When I’ve a look to other users, I see other errors ![The image displays a spreadsheet with red and green text boxes indicating rows containing error messages and instructions for verifying email address efficiency. (Légende par l'IA)](https://global.discourse-cdn.com/meta/original/4X/e/4/b/e4b691155d101e0e09d45c71901efc3aed81d360.png) ---
### Author: ![Canapin](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/canapin/32/119591_2.png) [@Canapin](https://meta.discourse.org/u/Canapin) #### Post date: [January 20, 2025, 11:04am UTC](https://meta.discourse.org/t/some-users-dont-recieve-weekly-summary/347818/10 "2025-01-20T11:04:46Z")
> [@vin100](#): > > As I see, here `admin/email/sent` users get the messages. By “messages” you mean emails in general? Did your forum send digests to some users recently, or not at all? ![The image shows a digital board with multiple file paths listed, each labeled as "digest" and having a file size of 250 0K, connected to various statuses like "F", "v", "callback", and "J" with icons and color-coded symbols, all sharing a consistency of 22 minutes. (Captioned by AI)](https://global.discourse-cdn.com/meta/original/4X/2/3/9/2394fe6049e8ec18f6119221e7bd205935de2eaf.png) Have you reviewed ALL the digest-related settings? `/admin/site_settings/category/all_results?filter=digest` ---
### Author: ![vin100](https://avatars.discourse-cdn.com/v4/letter/v/6de8d8/32.png) [@vin100](https://meta.discourse.org/u/vin100) #### Post date: [January 20, 2025, 11:51am UTC](https://meta.discourse.org/t/some-users-dont-recieve-weekly-summary/347818/11 "2025-01-20T11:51:35Z")
By messages, I mean Digest and Yes many recieve the digest and the Default email digest frequency is set on Weekly ![The image shows a matrix with grid cells containing various numbers, letters, and clusters, suggesting some form of coded numerical data or table that appears to represent different distances, durations, or metrics in groupings. (Légende par l'IA)](https://global.discourse-cdn.com/meta/original/4X/f/1/3/f13795899a8ca2a78cbce777e41fc92277304ecd.png) ---
### Author: ![ToddZ](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/toddz/32/328350_2.png) [@ToddZ](https://meta.discourse.org/u/ToddZ) #### Post date: [January 22, 2025, 6:45pm UTC](https://meta.discourse.org/t/some-users-dont-recieve-weekly-summary/347818/12 "2025-01-22T18:45:39Z")
@vin100 - is your instance self-hosted, and has it been kept updated? I ask because last year I ran into a bug that was fixed in a May 2024 update: > [@Activity Summary not sent if other emails are sent](https://meta.discourse.org/t/activity-summary-not-sent-if-other-emails-are-sent/293040): > > I’ve noticed under Admin|Emails|Sent that a digest email did not go out to users, but they did all get an email for user\_watching\_first\_post (per a preset default.) I’ve verified that it’s not the case that these users have visited recently, are past the “suppress digest email after days” setting, or have changed their email preferences. It’s suggested in comments on this older post that digests are suppressed if any other email is sent: [Need to confirm that digest mails are being sent - supp…](https://meta.discourse.org/t/need-to-confirm-that-digest-mails-are-being-sent/71651) ---
### Author: ![vin100](https://avatars.discourse-cdn.com/v4/letter/v/6de8d8/32.png) [@vin100](https://meta.discourse.org/u/vin100) #### Post date: [January 22, 2025, 8:01pm UTC](https://meta.discourse.org/t/some-users-dont-recieve-weekly-summary/347818/13 "2025-01-22T20:01:14Z")
Thank you for your concern @ToddZ My instance is on Digital Ocean and the mails are sent via DreamHost SMTP (where I’ve the domain, DNS..). Someone tell me it’s not a good solution, others says it’s OK with a little private community (less than 500) and not many interactions Discourse is regularely update (at least every week). From this morning the things seems better (why?). I’m monitoring and I’ve the feeling that things are getting back to normal. I’m monitoring