# SparkPost experience (superb support) **URL:** https://meta.discourse.org/t/sparkpost-experience-superb-support/65302 **Category:** Self-hosting **Tags:** hosting **Created:** [28.Июнь.2017 21:34:19 UTC](https://meta.discourse.org/t/sparkpost-experience-superb-support/65302 "2017-06-28T21:34:19Z") **Posts on this page:** 1 **Showing post:** 3
### Author: ![tophee](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tophee/32/73406_2.png) [@tophee](https://meta.discourse.org/u/tophee) #### Post date: [22.Июль.2017 23:35:55 UTC](https://meta.discourse.org/t/sparkpost-experience-superb-support/65302/3 "2017-07-22T23:35:55Z")
Although I have not had these problems myself, I’d like to point out that a numver of people here on meta have reported that they had their sparkpost accounts suspended/terminated without prior notice and for no good reason: > [@SparkPost just suspended the mail account I used with Discourse](https://meta.discourse.org/t/sparkpost-just-suspended-the-mail-account-i-used-with-discourse/56398): > > Email received today: I’ve replied with the following: I’ll update when I get a response back Has anyone else had compliance problems with SparkPost and Discourse? It’s possible that “junk” reports have been sent by my competitor whose crummy 10-year-old PHP forum was understandably left for dead when I entered the scene with my shiny Discourse-powered forum. He’s been using every trick under the sun (including spuriously reporting the contact details on my whois record) to try to sabotage… > [@SparkPost account suspended—trying to meet their compliance requirements](https://meta.discourse.org/t/sparkpost-account-suspended-trying-to-meet-their-compliance-requirements/53705): > > I recently migrated a forum to Discourse that had been on phpBB for ~15 years. I set up a SparkPost account for email, and everything was working fine. However, yesterday, I received an email from SparkPost informing me that my account was deactivated due to spamming concerns. It looks like the presence of a few links in a batch of digest emails tripped an alert. I’ve been going back and forth with their compliance department, and they’re refusing to reactivate the account unless I can prove th… Similar reports can be found elsewhere on the net. Since I don’t want to go through this kind of experience, I am currently considering switching to another provider. --- _[View the full topic](https://meta.discourse.org/t/sparkpost-experience-superb-support/65302)._