# SparkPost just suspended the mail account I used with Discourse

**URL:** https://meta.discourse.org/t/sparkpost-just-suspended-the-mail-account-i-used-with-discourse/56398
**Category:** Support
**Created:** [26 januari 2017 om 14:16 UTC](https://meta.discourse.org/t/sparkpost-just-suspended-the-mail-account-i-used-with-discourse/56398 "2017-01-26T14:16:23Z")
**Posts on this page:** 1
**Showing post:** 22

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### Author: ![tophee](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tophee/32/73406_2.png) [@tophee](https://meta.discourse.org/u/tophee)
#### Post date: [23 juli 2017 om 13:59 UTC](https://meta.discourse.org/t/sparkpost-just-suspended-the-mail-account-i-used-with-discourse/56398/22 "2017-07-23T13:59:00Z")

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> [@neil](#):
>
> Maybe those policies aren’t compatible with forums

I just saw that sparkpost even encourages discourse admins to use their service:

> **[Using SparkPost with Discourse](https://support.sparkpost.com/docs/integrations/discourse/?sp=true)**
>
> To use Spark Post with Discourse you’ll need to Sign up for a Spark Post account Create and verify a sending domain in Spark Post Create an API key in Spark Post Install Discourse Update the SMTP credentials in your Discourse config Change the...

So I wonder if it might make sense for the discourse team to contact them and ask them if they can do something about the problem of banned accounts. @zogstrip actually made a good point when he suggested that part of the unpleasant experience may be due to the suspension being automated:

> [@zogstrip](#):
>
> it makes sense for them to have this kind of automated process on their free plans

I can imagine that they have piles of automated suspensions which are legitimate so that responding to complaints about suspensions on their free plan may not be a priority.

But if they (or someone) at sparkpost is willing to work with us here on meta to improve their detection algorithm, that could help solve the problem. For example, if there’d be a way for sparkpost to recognize that mails are being sent from a legitimate discourse instance, they could use less restrictive filters. Or if they could tell PM emails (which are sent to only one or a few people) these could be treated differently.

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