# SSL\_connect SYSCALL on e-mail confirmation message

**URL:** <https://meta.discourse.org/t/ssl-connect-syscall-on-e-mail-confirmation-message/49120>\
**Category:** Product Support\
**Created:** [24 Agosto 2016, 2:33am UTC](https://meta.discourse.org/t/ssl-connect-syscall-on-e-mail-confirmation-message/49120 "2016-08-24T02:33:43Z")\
**Posts on this page:** 1\
**Showing post:** 1

<div class="post-metadata">

**Author:** ![TDR150](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tdr150/32/121583_2.png) [@TDR150](https://meta.discourse.org/u/TDR150)\
**Post date:** [24 Agosto 2016, 2:33am UTC](https://meta.discourse.org/t/ssl-connect-syscall-on-e-mail-confirmation-message/49120/1 "2016-08-24T02:33:43Z")

</div>

Hello!

I am new to Discourse and have just recently installed it on my server. I’m using an external SMTP provider for sending e-mails and have verified to 100% that the input credentials in the configuration file are correct.

However, upon sending the message I get this error in the production log:

`Job exception: SSL_connect SYSCALL returned=5 errno=0 state=SSLv2/v3 read server hello A`

I need help pinpointing where it breaks (as google results are difficult to relate to Discourse). Is this something related to the server side regarding SSL or is it an error on the SMTP provider’s part? What actions should I take? I have set TLS to true and my SMTP provider supports this.

Thanks for your help!

---

_[View the full topic](https://meta.discourse.org/t/ssl-connect-syscall-on-e-mail-confirmation-message/49120)._