# O login SSO não está funcionando de forma intermitente. Aparece "Há um problema com sua conta. Por favor, entre em contato com o administrador do site."

**URL:** <https://meta.discourse.org/t/sso-login-is-not-working-intermittently-shows-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/318100>\
**Category:** SSO\
**Tags:** discourseconnect\
**Created:** [24 Julho , 2024 12:30 UTC](https://meta.discourse.org/t/sso-login-is-not-working-intermittently-shows-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/318100 "2024-07-24T12:30:52Z")\
**Posts on this page:** 1\
**Showing post:** 1

<div class="post-metadata">

**Author:** ![anubhav.n](https://avatars.discourse-cdn.com/v4/letter/a/51bf81/32.png) [@anubhav.n](https://meta.discourse.org/u/anubhav.n)\
**Post date:** [24 Julho , 2024 12:30 UTC](https://meta.discourse.org/t/sso-login-is-not-working-intermittently-shows-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/318100/1 "2024-07-24T12:30:52Z")

</div>

O login SSO está falhando intermitentemente. Estou seguindo a documentação [DiscourseConnect](https://meta.discourse.org/t/13045?silent=true) para a configuração do sso. Funcionou bem por quase um ano, mas agora para alguns usuários, exibe “Há um problema com sua conta. Entre em contato com o administrador do site.”

No entanto, funciona bem quando o mesmo usuário faz login após um dia ou dois.  
Ao ativar o log detalhado, posso ver os seguintes logs, mas não consigo entender o motivo.

```plaintext
Mensagem (308 cópias relatadas)

Exceção do trabalho: Acesso Negado

Backtrace

/var/www/discourse/vendor/bundle/ruby/3.2.0/gems/aws-sdk-core-3.130.2/lib/seahorse/client/plugins/raise_response_errors.rb:17:in `call'
/var/www/discourse/vendor/bundle/ruby/3.2.0/gems/aws-sdk-s3-1.114.0/lib/aws-sdk-s3/plugins/sse_cpk.rb:24:in `call'
/var/www/discourse/vendor/bundle/ruby/3.2.0/gems/aws-sdk-s3-1.114.0/lib/aws-sdk-s3/plugins/dualstack.rb:27:in `call'
/var/www/discourse/vendor/bundle/ruby/3.2.0/gems/aws-sdk-s3-1.114.0/lib/aws-sdk-s3/plugins/accelerate.rb:56:in `call'
/var/www/discourse/vendor/bundle/ruby/3.2.0/gems/aws-sdk-core-3.130.2/lib/aws-sdk-core/plugins/checksum_algorithm.rb:111:in `call'
/var/www/discourse/vendor/bundle/ruby/3.2.0/gems/aws-sdk-core-3.130.2/lib/aws-sdk-core/plugins/jsonvalue_converter.rb:22:in `call'
/var/www/discourse/vendor/bundle/ruby/3.2.0/gems/aws-sdk-core-3.130.2/lib/aws-sdk-core/plugins/idempotency_token.rb:19:in `call'
/var/www/discourse/vendor/bundle/ruby/3.2.0/gems/aws-sdk-core-3.130.2/lib/aws-sdk-core/plugins/param_converter.rb:26:in `call'
/var/www/discourse/vendor/bundle/ruby/3.2.0/gems/aws-sdk-core-3.130.2/lib/seahorse/client/plugins/request_callback.rb:71:in `call'
/var/www/discourse/vendor/bundle/ruby/3.2.0/gems/aws-sdk-core-3.130.2/lib/aws-sdk-core/plugins/response_paging.rb:12:in `call'
/var/www/discourse/vendor/bundle/ruby/3.2.0/gems/aws-sdk-core-3.130.2/lib/seahorse/client/plugins/response_target.rb:24:in `call'
/var/www/discourse/vendor/bundle/ruby/3.2.0/gems/aws-sdk-core-3.130.2/lib/seahorse/client/request.rb:72:in `send_request'
/var/www/discourse/vendor/bundle/ruby/3.2.0/gems/aws-sdk-s3-1.114.0/lib/aws-sdk-s3/client.rb:4362:in `get_bucket_lifecycle_configuration'
/var/www/discourse/lib/s3_helper.rb:203:in `update_lifecycle'
/var/www/discourse/lib/s3_helper.rb:234:in `update_tombstone_lifecycle'
/var/www/discourse/lib/file_store/s3_store.rb:205:in `purge_tombstone'
/var/www/discourse/app/jobs/scheduled/purge_deleted_uploads.rb:9:in `execute'
/var/www/discourse/app/jobs/base.rb:292:in `block (2 levels) in perform'
/var/www/discourse/vendor/bundle/ruby/3.2.0/gems/rails_multisite-5.0.0/lib/rails_multisite/connection_management.rb:82:in `with_connection'
/var/www/discourse/app/jobs/base.rb:279:in `block in perform'
/var/www/discourse/app/jobs/base.rb:275:in `each'
/var/www/discourse/app/jobs/base.rb:275:in `perform'
/var/www/discourse/app/jobs/base.rb:346:in `perform'
/var/www/discourse/vendor/bundle/ruby/3.2.0/gems/mini_scheduler-0.16.0/lib/mini_scheduler/manager.rb:122:in `process_queue'
/var/www/discourse/vendor/bundle/ruby/3.2.0/gems/mini_scheduler-0.16.0/lib/mini_scheduler/manager.rb:70:in `worker_loop'
/var/www/discourse/vendor/bundle/ruby/3.2.0/gems/mini_scheduler-0.16.0/lib/mini_scheduler/manager.rb:59:in `block (2 levels) in ensure_worker_threads'

```

Alguém pode me dizer o que pode estar causando o problema?

---

_[View the full topic](https://meta.discourse.org/t/sso-login-is-not-working-intermittently-shows-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/318100)._