# SSO - "There is a problem with your account. Please contact the site's administrator."
**URL:** https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126
**Category:** SSO
**Created:** [6. April 2016 um 12:58 UTC](https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126 "2016-04-06T12:58:18Z")
**Posts on this page:** 18
**Page:** 1
### Author:  [@programster](https://meta.discourse.org/u/programster)
#### Post date: [6. April 2016 um 12:58 UTC](https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126/1 "2016-04-06T12:58:18Z")
I just setup SSO on my discourse forum that I deployed through docker using the latest “stable” version (1.5). To clarify, I have my own SSO service that I am using to log into discourse. I am not using Discourse as an SSO provider. I used the cviebrock/discourse-php PHP package in order to develop the SSO service to work with discourse.
Whenever I hit login, everything redirects okay, but I land on the discourse forum with the message:
> There is a problem with your account. Please contact the site’s administrator.
The address I land on is:
`http://discourse.mydomain.org/session/sso_login?sso=bm9uY2U9NzFiNGIzM2UxMGQxYWJiYzc1MGI3MDFjMzE4ZTQwZTMmZXh0ZXJuYWxfaWQ9NTcw&sig=a3250a90855912afdbeb13be004449df52f404934b0414de02444c0d9be812ad`
I tested messing with the signature or the sso and if I do that I get a blank page. I also tested plugging in an incorrect secret and got a different error message.
Has anyone else received this error message and know what I should do? Are there logs anywhere I can get more detailed information from?
---
### Author:  [@programster](https://meta.discourse.org/u/programster)
#### Post date: [6. April 2016 um 13:23 UTC](https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126/2 "2016-04-06T13:23:34Z")
Nevermind, it was a stupid implementation error on my part. I had the code:
```
$extraParameters = array(
'name' => $userEmail = $_SESSION['name']
);
```
which should have been:
```
$extraParameters = array(
'name' => $_SESSION['name']
);
```
I don’t khow how to delete or close this post, but would be grateful if someone else would.
---
### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [6. April 2016 um 16:31 UTC](https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126/4 "2016-04-06T16:31:59Z")
> [@programster](#):
>
> I don’t know how to delete or close this post, but would be grateful if someone else would.
You can’t on your own. Here, we recommend that you ask a moderator 😉
---
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [6. April 2016 um 21:39 UTC](https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126/5 "2016-04-06T21:39:07Z")
Hmm, how can we make the error message more useful in this case? Any ideas?
---
### Author:  [@aknudsen](https://meta.discourse.org/u/aknudsen)
#### Post date: [24. Mai 2016 um 11:40 UTC](https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126/7 "2016-05-24T11:40:20Z")
No suggestions, but I agree it should be more descriptive!
---
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [24. Mai 2016 um 16:00 UTC](https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126/8 "2016-05-24T16:00:24Z")
@techapj can you add to your list, to look into this error message and any detail we can add to it at the time it occurs?
---
### Author:  [@emanuelet](https://meta.discourse.org/u/emanuelet)
#### Post date: [9. Juni 2016 um 01:53 UTC](https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126/9 "2016-06-09T01:53:58Z")
At the moment I have a user on my Discourse instance experiencing this issue. For the SSO I’m using the official Wordpress Plugin [GitHub - discourse/wp-discourse: WordPress plugin that lets you use Discourse as the community engine for a WordPress blog · GitHub](https://github.com/discourse/wp-discourse) version 0.7
---
### Author:  [@emanuelet](https://meta.discourse.org/u/emanuelet)
#### Post date: [15. Juni 2016 um 07:01 UTC](https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126/10 "2016-06-15T07:01:33Z")
and now I have a new one. I’m hosting Discourse version 1.5.2
---
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [27. August 2018 um 22:58 UTC](https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126/12 "2018-08-27T22:58:14Z")
Possibly, not sure if @techapj had a chance to look.
---
### Author:  [@techAPJ](https://meta.discourse.org/u/techAPJ)
#### Post date: [29. August 2018 um 00:08 UTC](https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126/14 "2018-08-29T00:08:29Z")
I didn’t had the chance to improve logging here yet. It’s on my low priority list.
> [@Emmanuel\_Straschnov](#):
>
> Where should I look in the meantime?
I recommend enabling `verbose sso logging` setting and debug logs.
---
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [10. September 2018 um 21:12 UTC](https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126/16 "2018-09-10T21:12:25Z")
> [@Emmanuel\_Straschnov](#):
>
> We do have more and more cases about this and cannot help our users.
What do you see when ..
> [@techAPJ](#):
>
> I recommend enabling `verbose sso logging` setting and debug logs.
.. you follow the above advice and look in `/logs` via your web browser?
---
### Author:  [@riking](https://meta.discourse.org/u/riking)
#### Post date: [10. September 2018 um 22:06 UTC](https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126/18 "2018-09-10T22:06:00Z")
I don’t see any email field in that sso payload - make sure that the provider has an email on file for everyone.
---
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [10. September 2018 um 22:11 UTC](https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126/19 "2018-09-10T22:11:50Z")
If the email is actually there (and not blank), perhaps that email address has been banned or blacklisted. Check your site settings and admin, logs, screened emails.
---
### Author:  [@comepasto](https://meta.discourse.org/u/comepasto)
#### Post date: [4. Dezember 2018 um 09:18 UTC](https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126/21 "2018-12-04T09:18:59Z")
Hi,
I found another wierd behavior to get this error. And it is very annoying. Documentation sais that the SSO has to urlEncode the values of the unsigned payload.
Ok, for example I map the value of **user.name** :
- Single string. Works fine
- String with ONE space. It can either be encoded with a **+** or **%20** (both are valid urlEncodings). Works fine
- String with TWO or MORE spaces. When they are encoded with a **+** , **ERROR**. With **%20** works fine.
One space encoded with a ‘+’ works but several ‘+’ don’t? And the logs do not raise any error about this.
I think this is worth mentioning in the SSO documentation.
Thank you
---
### Author:  [@vavalomi](https://meta.discourse.org/u/vavalomi)
#### Post date: [14. Januar 2019 um 21:32 UTC](https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126/22 "2019-01-14T21:32:12Z")
This generic error shows up also when hitting the registration limit from the same ip - only saw the real reason after enabling verbose logging …
---
### Author:  [@William\_Entriken](https://meta.discourse.org/u/William_Entriken)
#### Post date: [18. März 2019 um 13:47 UTC](https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126/23 "2019-03-18T13:47:41Z")
I now get this error with SSO. Possibly related to change an account’s email address from the WordPress side.
---
### Author:  [@William\_Entriken](https://meta.discourse.org/u/William_Entriken)
#### Post date: [18. März 2019 um 13:56 UTC](https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126/24 "2019-03-18T13:56:15Z")
The solution for my problem was:
1. Admin → Settings → enable verbose SSO logging
2. Navigate to /logs on one screen while attempting to login on the other
This found the problem, then…
1. Delete existing account (non-sso) with the same email address
2. Reattempt SSO login
---
### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [2. März 2024 um 06:50 UTC](https://meta.discourse.org/t/sso-there-is-a-problem-with-your-account-please-contact-the-sites-administrator/42126/25 "2024-03-02T06:50:40Z")