# Staged invited user did not become registered user
**URL:** https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216
**Category:** Bug
**Tags:** rails-console, staged-users
**Created:** [August 19, 2019, 7:31pm UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216 "2019-08-19T19:31:21Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@debryc](https://meta.discourse.org/u/debryc)
#### Post date: [August 19, 2019, 7:31pm UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/1 "2019-08-19T19:31:21Z")
Hi, I have several staged users who did not become registered users. This is after they’ve added a profile picture and posted. In case this makes a difference, both staged users were first added via email to a group. Their emails match.
---
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [August 19, 2019, 9:12pm UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/2 "2019-08-19T21:12:28Z")
Can you repro this @justin
---
### Author:  [@justin](https://meta.discourse.org/u/justin)
#### Post date: [August 19, 2019, 9:27pm UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/4 "2019-08-19T21:27:18Z")
@debryc Here’s what I tried:
1. Emailed into a group mailbox to create a staged account
2. Added that user to a group as an admin
3. Sign up using the same email and choosing the same username
That did not reproduce the behavior. Does anything differ in the process for you?
---
### Author:  [@debryc](https://meta.discourse.org/u/debryc)
#### Post date: [August 19, 2019, 11:38pm UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/5 "2019-08-19T23:38:38Z")
1. Admin adds email to group message
1. Staged user creates account
2. Staged user clicks on activation link and can now do everything
3. Admin looks up user
4. User is still staged
---
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [August 20, 2019, 2:28am UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/6 "2019-08-20T02:28:59Z")
The title is misleading here. You mean you _invited_ an email address to a topic, not that someone emailed-in to create a topic, which is where 99% of staged users come from.
I’ll edit to make this clear. @justin there’s a better testing scenario. I wish this could have been clear from the outset to save everyone time.
---
### Author:  [@debryc](https://meta.discourse.org/u/debryc)
#### Post date: [August 22, 2019, 2:52pm UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/7 "2019-08-22T14:52:33Z")
Thanks for clarifying the title! My apologies for the confusion.
Has this been reproducible?
---
### Author:  [@justin](https://meta.discourse.org/u/justin)
#### Post date: [August 22, 2019, 4:09pm UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/8 "2019-08-22T16:09:35Z")
I tried this on latest in a local development environment, and the user is unstaged and active as expected.
@debryc what version of Discourse are you running?
One odd behavior, though, is a notification is not shown for the PM the user was invited to prior to creating an account, even though it is not read.
---
### Author:  [@debryc](https://meta.discourse.org/u/debryc)
#### Post date: [August 28, 2019, 5:12pm UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/9 "2019-08-28T17:12:18Z")
Ah ha! We are on v2.4.0.beta1 +8. I tried to update to the latest version, but am waiting on our technical volunteer to SSH into our web server. _Note to self: Anytime there’s a bug, check for Discourse updates._ I’ll let you know what happens after we update!
---
### Author:  [@debryc](https://meta.discourse.org/u/debryc)
#### Post date: [September 4, 2019, 3:01pm UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/10 "2019-09-04T15:01:41Z")
> [@justin](#):
>
> what version of Discourse are you running?
Hi Justin, we’re now on the most recent version of Discourse and it still keeps a user as “staged”.
Here’s a video of what’s happening. (Watch on mute to avoid the sound of typing)
[ ](https://www.youtube.com/watch?v=8hD6-1Ny08s)
---
### Author:  [@debryc](https://meta.discourse.org/u/debryc)
#### Post date: [September 5, 2019, 3:59pm UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/11 "2019-09-05T15:59:51Z")
@justin Meanwhile, is there any way to manually unstage someone? I’ll use that as a stopgap measure.
---
### Author:  [@dax](https://meta.discourse.org/u/dax)
#### Post date: [September 6, 2019, 8:26am UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/13 "2019-09-06T08:26:43Z")
> [@debryc](#):
>
> is there any way to manually unstage someone
You can do it via rails commands:
```plaintext
cd /var/discourse
./launcher enter app
rails c
User.find_by_email("itsmedebryc@yahoo.com").update(staged: false)
```
---
### Author:  [@debryc](https://meta.discourse.org/u/debryc)
#### Post date: [September 6, 2019, 7:36pm UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/16 "2019-09-06T19:36:46Z")
> [@dax](#):
>
> You can do it via rails commands:
>
> ```plaintext
> cd /var/discourse
> ./launcher enter app
> rails c
> User.find_by_email("itsmedebryc@yahoo.com").update(staged: false)
>
> ```
Thanks, this worked!
Meanwhile, I updated again and @justin, I may have experienced the bug that you mentioned.
This time I followed the exact same procedure as before but after I registered for an account, I wasn’t sent an activation link. Instead, I was sent the welcome message!
I requested Discourse resend the activation link, and that worked.
My user stayed staged.
---
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [September 6, 2019, 8:13pm UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/17 "2019-09-06T20:13:26Z")
You’ll need to wait a bit as Justin is away at a conference this week.
---
### Author:  [@justin](https://meta.discourse.org/u/justin)
#### Post date: [September 9, 2019, 7:33pm UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/22 "2019-09-09T19:33:17Z")
Alright I tried to reproduce this issue today based on steps @debryc. @dax shared some thoughts with me and was possibly able to reproduce this with given steps in this post: [Staged invited user did not become registered user - #5 by debryc](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/5)
@dax was able to reproduce with these steps on a test site in our infrastructure, with the addition of the following:
- When creating an account and entering information in:
- Use same email
- Use a username and name different from those created when sending the staged user
- Create the account as normal
I attempted this on Meta and was not able to reproduce.
I’ll attempt to reproduce via a test site on our hosting to try to isolate further.
---
### Author:  [@justin](https://meta.discourse.org/u/justin)
#### Post date: [September 12, 2019, 2:38pm UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/23 "2019-09-12T14:38:12Z")
I tried to reproduce this on a fresh staging site on our hosting, and I was not able to reproduce.
@debryc do you have any unofficial plugins installed?
---
### Author:  [@justin](https://meta.discourse.org/u/justin)
#### Post date: [September 12, 2019, 6:10pm UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/28 "2019-09-12T18:10:55Z")
@debryc we’ve been able to reproduce on a site with some site settings changed, but not on a fresh install. Do you have anything in particular changed on your site? Plugins you’re using? Any further info will help us narrow things down.
---
### Author:  [@debryc](https://meta.discourse.org/u/debryc)
#### Post date: [September 12, 2019, 7:41pm UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/29 "2019-09-12T19:41:29Z")
theme components: blog post styling, DiscoTOC, discourse-category-banners, Discourse Kanban, Tag Icons.
mobile css
> .login-button {
> span {display: none}
> &:after {content: “Sign Up / Log In”}
> }
common css
> // Banner formatting
> #banner {
> border: 6px solid rgba(140, 194, 82, 1);
> // border-radius: 0;
> box-shadow: none;
> padding: 20px;
> max-height: inherit;
> // background: url([https://discourse.nycedu.org/uploads/default/original/1X/279dd1c1049bf67d3472d0927c7230aac3aa3d9a.png](https://discourse.nycedu.org/uploads/default/original/1X/279dd1c1049bf67d3472d0927c7230aac3aa3d9a.png)) no-repeat;
> // background-size: cover;
> background-color: rgba(255, 255, 255, 0);
> background-blend-mode: color;
> }
>
> // Responsive Google Calendar iframes
> .googleCalendar{
> position: relative;
> height: 0;
> width: 100%;
> padding-bottom: 50%;
> }
>
> .googleCalendar iframe{
> position: absolute;
> top: 0;
> left: 0;
> width: 100%;
> height: 100%;
> }
lots of text customizations
user fields: added two text userfields
emoji: added one custom emoji
plug-ins: docker\_manager
basic setup:
login
users
groups
posting
emails
files
trust levels: no change
security
onebox
spam
rate limits: no change
developer: no change
legal
backups: no change
search
other: no change
user preferences:
api: no change
user api: no change
tags
dashboard: no change
plugins
---
### Author:  [@justin](https://meta.discourse.org/u/justin)
#### Post date: [September 12, 2019, 8:11pm UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/30 "2019-09-12T20:11:13Z")
Thanks for the information @debryc – we’ll dig in and try to figure things out a bit more.
---
### Author:  [@tshenry](https://meta.discourse.org/u/tshenry)
#### Post date: [September 13, 2019, 5:30pm UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/33 "2019-09-13T17:30:49Z")
This was a tricky one! We were able to narrow it down to the **`discourse_narrative_bot welcome_post_type`** site setting being set to “Send all new users a welcome message with a quick start guide”
Thanks for all the helpful information you provided! We’ll get this fixed up ASAP.
---
### Author:  [@justin](https://meta.discourse.org/u/justin)
#### Post date: [September 13, 2019, 5:47pm UTC](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216/34 "2019-09-13T17:47:39Z")
So the exact repro steps are:
- ensure `discourse_narrative_bot_welcome_post_type` set to “Send all new users a welcome message with a quick start guide”
Then –
- send an invitation to a message using an email not tied to an existing account
- now you can see the staged user on the site, go to the user admin page, the user is only staged but not activated just like it should be
- open the forum in a private browser window
- click on Create New Account
- create a new account using the email address from the first step
- activate the account in a private window and continue to site
- as a site admin refresh the user page of the staged user and the account is still staged but active
Does that sound correct @tshenry?
[Next page](https://meta.discourse.org/t/staged-invited-user-did-not-become-registered-user/126216.md?page=2)