I have taken over a co-moderator of a Discourse forum. A user wishes me to change their primary email. When I enter the new email address and click on the ‘Change’ button I get the following error message: “There was an error changing your email address. The address is already in use by a staged us…

Hopefully Merging user accounts answers your questions. :slight_smile:

Search for the address in /admin/users, delete the staged user, and then tell the user that they can change their own address.

Thank you for the response. A search for the email address, only shows 1 email, that for the user themselves. Do you mean that I have to delete the user entirely? If so, will they have create a new account? And what happens to all their existing posts. Apologies in advance: I am new to the use of …

If the NEW address belongs to the user, then they’ve already changed the address. If the new and old addresses belong to different users then you could also merge the two users. Usually staged users don’t matter, which is why I thought deleting it might make sense, but merging is probably a better i…

Thank you for the reply. I havd not noticed that there is a ‘Staged’ tab, and the person is user there too. If I merge the two together, what happens to the posts for both users, are the merged together? And hopefully the last question: once merged can I delete the Staged user if there are posts m…

Jay, Thank you very much for your help. The page does answer the questions. Victor

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pfaffman (Jay Pfaffman) 4 בדצמבר,‏ 2024,‏ 5:33pm 6

Hopefully Merging user accounts answers your questions.

נושא		תגובות	צפיות
Can't change mail address on Meta Feature	9	1830	22 במרץ,‏ 2016
Merge Staged Users Support staged-users	3	234	1 באפריל,‏ 2024
Can I turn off staged users? Feature	7	2561	23 במרץ,‏ 2016
Error adding a backup email address: address already in use by a staged user Site feedback	2	492	2 בינואר,‏ 2024
Make it possible to activate a changed email address in the Admin UI Feature users	4	187	14 ביוני,‏ 2026

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