# Staged users unable to join the forum via invite, sign-up, or login

**URL:** <https://meta.discourse.org/t/staged-users-unable-to-join-the-forum-via-invite-sign-up-or-login/235681>\
**Category:** Product Support\
**Tags:** invites, staged-users\
**Created:** [August 10, 2022, 3:18am UTC](https://meta.discourse.org/t/staged-users-unable-to-join-the-forum-via-invite-sign-up-or-login/235681 "2022-08-10T03:18:07Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![JammyDodger](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jammydodger/32/254611_2.png) [@JammyDodger](https://meta.discourse.org/u/JammyDodger)\
**Post date:** [August 10, 2022, 6:21am UTC](https://meta.discourse.org/t/staged-users-unable-to-join-the-forum-via-invite-sign-up-or-login/235681/3 "2022-08-10T06:21:27Z")

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> [@nathankershaw](#):
>
> Further to this, staged users don’t seem to be able to Sign Up or Login either.
> 
> When trying to Sign Up I get a message saying that the email address already exists and to try the email login link.
> 
> When trying to Login using that link, I get a message saying that my account does not exist.
> 
> Something is awry!!! Can someone else please test this?

I have just given this a run-through on my test site and I could signup with a staged user:

- Configure `@support` group to accept email-in
- Send email to `@support` group from unknown email address to generate a staged user
- Create an account with staged user’s email
- Activate and confirm
- Staged user is now full user

Is there something I could try differently?

(I’ll attempt the invite one now as well)

* * *

@nathank

**Update:**

I have now tried it with an invite email and it’s working for me:

- Send another email to `@support` group from a new unknown email address to generate a new staged user
- Create a simple invite from `/invite/pending` page and send to staged user’s email address
- Redeem invite in different browser as staged user
- Staged user becomes full user

Any differences in your flow that could make a difference?

(also attempted with `must approve users` enabled, and works as expected)

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_[View the full topic](https://meta.discourse.org/t/staged-users-unable-to-join-the-forum-via-invite-sign-up-or-login/235681)._