I don’t know if our AssociationSphere is live yet (our website is, though), but several of our staff have been testing our AssociationSphere forum. We set our email preferences, both in Discourse, and also directly in our own forum, to receive notifications every time there is a new post or we are mentioned or tagged. Still, none of us are receiving emails. Is this because our website is live, but our AssociationSphere is maybe not “live” yet? Not sure what is going on.

First, I would check the logs to see if there are any entries explaining why the email wasn’t sent. You can find them at YOURFORUM/admin/email-logs/skipped.

This feels like an issue with the email configuration on the forum. Do you know if your forum is hosted by Discourse, the company? If yes, we can help troubleshoot fairly easily. If no… you need to see if email has been configured properly on your Discourse instance.

[image] Moin: YOURFORUM/admin/email-logs/skipped I just tried that and got a message that the page doesn’t exist or is private.

Sorry, I assumed you were an admin of the forum. You need to be an admin of the forum to check the logs.

I think it’s hosted by Discourse but I’m not sure – we are brand new to all of this. We are customers of AssociationSphere but they keep referring us to the Discourse forum for support… the loging screen does say Discourse, I believe.

I am an admin. Maybe I was in the front end… let me try the back end.

sounds like you are wanting mailing list functionality. have you seen these Admin settings yet: [Screenshot 2026-04-20 at 1.26.04 PM] edit: nevermind, i thought you were an admin

[image] Portal Features for the Forum If you have the Advanced Portal activated you can request activation of the Forum feature. Once your forum is activated, you can include the link in your portal. Your constituents can click on the Forum link to open the forum and se... The fact that there is a separate link for admins seems very unusual to me. I’m not sure if the installation is a standard install.

Yes, I am an admin – sorry if that was unclear.

Is AssociationSphere the same as Discourse? I’m confused…

Still not receiving email notifications

Product Support

Lilly (Lillian ) April 21, 2026, 1:54pm 15

also you should consider using this:

Topic		Replies	Views
Email Notifications for Forum Posts or Replies Product Support	8	316	April 17, 2026
I can't get email to work on a new Discourse installation Self-hosting	5	840	June 12, 2018
Email issue from Discourse in our forum for both login/signup Product Support email	3	274	September 22, 2025
Not receiving admin sign up e-mail during installation Self-hosting	6	980	July 19, 2020
No received mails in new Discourse installation Self-hosting	4	2077	December 9, 2019

Still not receiving email notifications

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