# Sudden realization about issue with Ticket System (private topics plugin)

**URL:** https://meta.discourse.org/t/sudden-realization-about-issue-with-ticket-system-private-topics-plugin/400252
**Category:** Support
**Created:** [April 8, 2026, 7:59pm UTC](https://meta.discourse.org/t/sudden-realization-about-issue-with-ticket-system-private-topics-plugin/400252 "2026-04-08T19:59:37Z")
**Posts on this page:** 1
**Showing post:** 12

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### Author: ![RGJ](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/rgj/32/523185_2.png) [@RGJ](https://meta.discourse.org/u/RGJ)
#### Post date: [April 9, 2026, 7:16am UTC](https://meta.discourse.org/t/sudden-realization-about-issue-with-ticket-system-private-topics-plugin/400252/12 "2026-04-09T07:16:25Z")

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The Private Topics plugin was installed.

Two things were going on:

- all topics were somehow created by the `support_staff` group and not by the individual users
- the setting “Private topics permitted groups” (_Always show topics started by a member of these groups_) included that `support_staff` group.

Hence, all topics were visible for all TL0 users.

When `support_staff` was removed from “Private topics permitted groups” everything worked as intended.

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_[View the full topic](https://meta.discourse.org/t/sudden-realization-about-issue-with-ticket-system-private-topics-plugin/400252)._