Sudden realization about issue with Ticket System (private topics plugin)

What do you mean by “private topic”?

We have “personal messages” but there’s no such concept as a “private topic”.

BTW, how you describe things working is exactly how we use meta itself. Emails to our support address come into personal messages in a group inbox - there’s no leakage to the public.

I think you have things set up wrong.

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