So many times, the person who opens a topic in a category like support doesn’t know to click the ellipsis and mark a post as the “solution”. It would be nice if anyone could use the “solved” checkbox as a way to easily let the OP know they should consider marking a post as the solution.

Suggest solution to the OP?

erlend_sh (Erlend Sogge Heggen) 12 juni 2017 om 17:26 6

I think sending a “Did you find a solution to your problem?”-reminder would go a long way towards solving this issue.

3 likes

Topic		Antwoorden	Weergaven
Automate reminders to mark solutions Feature solved	10	1561	19 november 2023
Notify a question's author with request to choose and mark a solution Feature solved	10	4322	19 november 2023
Can't find "Allow topic owner and staff to mark a reply as the solution" Setting Support	2	2033	12 april 2017
Mark on original post that topic has been solved Feature solved	8	485	12 februari 2025
How to mark topic as "solved" without adding a reply Support solved	6	3020	17 november 2021