Suggested messages list includes archived messages

[tobiaseigen]

On reflection, my team’s workflow is not supported by the current group inbox functionality - really what we need is this:

Tags for staff private messages

I’d very much like to be able to use tags in private messages, and especially staff tasks, to help my team manage all the correspondence piling up in messages and use messaging as a way to directly provide support to members and track an issue all the way through resolution, like a task tracker. The ability to add tags like new, inprogress, waitingonsomeone, completed would be a big help.