# دعم مساعدة المستخدمين الذين لا ترتد رسائلهم الإلكترونية، بل تُعتبر غير مُسلَّمة

**URL:** <https://meta.discourse.org/t/support-for-assisting-users-whose-emails-are-not-bouncing-but-undelivered/83114>\
**Category:** Feature\
**Created:** [15 مارس 2018، 10:56م UTC](https://meta.discourse.org/t/support-for-assisting-users-whose-emails-are-not-bouncing-but-undelivered/83114 "2018-03-15T22:56:30Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![supermathie](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/supermathie/32/507518_2.png) [@supermathie](https://meta.discourse.org/u/supermathie)\
**Post date:** [15 مارس 2018، 10:56م UTC](https://meta.discourse.org/t/support-for-assisting-users-whose-emails-are-not-bouncing-but-undelivered/83114/1 "2018-03-15T22:56:30Z")

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Continuing the discussion from [Support for contacting users whose emails are bouncing](https://meta.discourse.org/t/support-for-contacting-users-whose-emails-are-bouncing/83011):

It would be SUPER handy to have the Queue ID of the mail server for the sent message available [here](https://meta.discourse.org/admin/email/sent) to track down wayward messages which the end user has _not_ received but which have also not bounced.

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_[View the full topic](https://meta.discourse.org/t/support-for-assisting-users-whose-emails-are-not-bouncing-but-undelivered/83114)._