# Support ticket issues

**URL:** https://meta.discourse.org/t/support-ticket-issues/383296
**Category:** Support
**Tags:** email-in
**Created:** [September 19, 2025, 2:53pm UTC](https://meta.discourse.org/t/support-ticket-issues/383296 "2025-09-19T14:53:03Z")
**Posts on this page:** 1
**Showing post:** 3

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### Author: ![tknospdr](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tknospdr/32/529762_2.png) [@tknospdr](https://meta.discourse.org/u/tknospdr)
#### Post date: [September 19, 2025, 3:19pm UTC](https://meta.discourse.org/t/support-ticket-issues/383296/3 "2025-09-19T15:19:06Z")

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> [@tobiaseigen](#):
>
> Can you describe in more detail how you have set this up? What do you mean by private topics?

 ![private-topics](https://global.discourse-cdn.com/meta/original/4X/d/e/2/de2d9a0b5726d9f168f9a62522642fc14bf51923.jpeg)

> [@](#):
>
> What do you see when you click on the envelope in the top right corner of posts as in the screenshot? You should be able to see the source email there, including details that will help you with troubleshooting what is going on with their emails.

I’m afraid all it’s doing is making a local copy of the logo.

 ![edit-info](https://global.discourse-cdn.com/meta/original/4X/3/0/c/30ca78556c8ec66ed531f4bfb659b4ce34b83fdb.jpeg)  
 ![edit-raw](https://global.discourse-cdn.com/meta/original/4X/7/3/1/7315cbe2e4adbfd3e90642015846fb2ab9d93319.jpeg)

> [@](#):
>
> I suspect there’s not going to be alot you can do about it if they are not sending emails with properly formed headers.

I hope I can convince them to just send support requests from their e-mail clients rather than through their ticket system, but I imagine that will be an uphill battle.

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_[View the full topic](https://meta.discourse.org/t/support-ticket-issues/383296)._