# Support ticket issues **URL:** https://meta.discourse.org/t/support-ticket-issues/383296 **Category:** Support **Tags:** email-in **Created:** [September 19, 2025, 2:53pm UTC](https://meta.discourse.org/t/support-ticket-issues/383296 "2025-09-19T14:53:03Z") **Posts on this page:** 1 **Showing post:** 8
### Author: ![tknospdr](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tknospdr/32/529762_2.png) [@tknospdr](https://meta.discourse.org/u/tknospdr) #### Post date: [September 25, 2025, 2:27pm UTC](https://meta.discourse.org/t/support-ticket-issues/383296/8 "2025-09-25T14:27:49Z")
> [@tknospdr](#): > > Is it not possible to move posts from one topic to another if the destination you want is marked as private even if the mover has access to the topic? This text isn’t off topic for this post, I was just restating point 3 from the original post. If you think it would be better asked in a new topic that’s fine, I was just trying not to litter. This is kind of an important point as for some reason, when one of our clients responds to topics, instead of making a new post, it makes a whole new topic that I cannot merge. > [@tobiaseigen](#): > > I think we misunderstand each other.. did you see my screenshot two posts up? You should be able to see an “Incoming Email” popup like my screenshot. That will let you see the source. You’re right, I was reading ‘envelope’ but braining ‘edit’. Yes, when I look at the text in the envelope it’s all there. So why is this happening, and how do I fix it in the future? --- _[View the full topic](https://meta.discourse.org/t/support-ticket-issues/383296)._