# Support ticket issues

**URL:** https://meta.discourse.org/t/support-ticket-issues/383296
**Category:** Support
**Tags:** email-in
**Created:** [September 19, 2025, 2:53pm UTC](https://meta.discourse.org/t/support-ticket-issues/383296 "2025-09-19T14:53:03Z")
**Posts on this page:** 1
**Showing post:** 9

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### Author: ![Moin](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/moin/32/554653_2.png) [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [September 25, 2025, 2:39pm UTC](https://meta.discourse.org/t/support-ticket-issues/383296/9 "2025-09-25T14:39:06Z")

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> [@tknospdr](#):
>
> Yes, when I look at the text in the envelope it’s all there. So why is this happening, and how do I fix it in the future?

By default, Discourse tries to hide, for example, signatures and previous messages when you email to a category, as posts to a category are usually public. These parts are removed because they might contain email addresses the user didn’t intend to share with everyone who can read posts in that category.

I think the settings related to that are `Trim incoming emails` and `Always show trimmed content`. I remember something about `Incoming email prefer HTML` too. But I don’t remember exactly how they interact.

For the issue that replies create new topics disabling `Find related post with key` might help. But as I said, I have no experience with these settings.

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