When a patron’s pledge is declined or deleted, is their access to patron-only discourse forum automatically suspended or do I as admin need to do that? And if suspended or deleted, is the user sent a message about the details of the suspension or deletion?

[image] caduspa: is their access to patron-only discourse forum automatically suspended or do I as admin need to do that? The user is removed from the Patreon group and therefore no longer has access to the forum (if the forum is only for Patrons). [image] caduspa: is the user sent a me…

Thanks. So to be clear, the user will have access and I don’t need to take any measures. Also, are they notified or do they just find they can’t log in? Thank so much for your help.

[image] caduspa: the user will have access and I don’t need to take any measures Users are synced to the group/s (added and removed) automatically, so you do not have to do anything. [image] caduspa: are they notified or do they just find they can’t log in? If your site only logs in w…

Following up on this topic, it appears a patron who deleted their pledge now has access to the patron-only Discourse forum. She posted today after having deleted her pledge July 24th and her profile on Patreon confirms no payments since July. Any ideas how she may be accessing as a non-patron?`

Thanks for responding. Yes, as far as I know. Plus, kudos on the super eye-catching Avatar!

How is your forum set up - is the entire thing restricted to patrons, or do you have restrictions set on every category? It’s only fully automatic for the second case; for the first case you need to forcibly log out their browsers.

If your website is login protected by Patreon but the categories are not restricted then non pledging Patrons can also access its content. Category restriction is very important to keep Patron only contents as exclusive. You should only add “Patrons” group (and other allowed groups if any) in restri…

That was exactly the issue. Thanks for the information and I’ve now edited all categories’ security settings to ‘patrons’. Thanks for the help!

Suspending or Deleting Users Necessary?

Support

codinghorror (Jeff Atwood) September 15, 2018, 9:28pm 7

Is your discourse and the patreon plugin fully up to date?

Topic		Replies	Views
Patreon reward group users got wiped out Support patreon	5	1094	August 4, 2020
Discourse-Patreon Integration allows login but says "Sorry, access to this forum is by invite only" Support patreon	6	1330	November 21, 2023
Can I have a public-facing forum where membership is behind a Patreon paywall? Support	4	1037	April 23, 2018
Adding non-Patreon patrons to Patron group Support patreon	3	4845	September 5, 2018
Patreon Plugin - problem removing access after cancellation Support patreon	4	781	June 25, 2024

Suspending or Deleting Users Necessary?

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