### Author:  [@omarfilip](https://meta.discourse.org/u/omarfilip)
#### Post date: [April 3, 2023, 4:14pm UTC](https://meta.discourse.org/t/suspension-emails-fail-with-undefined-method-topic-other-emails-work-fine/260403/1 "2023-04-03T16:14:40Z")
3.1.0.beta3
When a user is suspended, the email to them is not sent, and the error below is logged. All other email is delivered normally.
`Job exception: undefined method 'topic' for nil:NilClass`
**Backtrace**
```plaintext
/var/www/discourse/app/jobs/regular/user_email.rb:116:in `message_for_email'
/var/www/discourse/app/jobs/regular/user_email.rb:76:in `send_user_email'
/var/www/discourse/app/jobs/regular/user_email.rb:39:in `execute'
/var/www/discourse/plugins/chat/lib/chat/user_email_extension.rb:6:in `execute'
/var/www/discourse/app/jobs/regular/critical_user_email.rb:12:in `execute'
/var/www/discourse/app/jobs/base.rb:249:in `block (2 levels) in perform'
rails_multisite-4.0.1/lib/rails_multisite/connection_management.rb:80:in `with_connection'
/var/www/discourse/app/jobs/base.rb:236:in `block in perform'
/var/www/discourse/app/jobs/base.rb:232:in `each'
/var/www/discourse/app/jobs/base.rb:232:in `perform'
sidekiq-6.5.8/lib/sidekiq/processor.rb:202:in `execute_job'
sidekiq-6.5.8/lib/sidekiq/processor.rb:170:in `block (2 levels) in process'
sidekiq-6.5.8/lib/sidekiq/middleware/chain.rb:177:in `block in invoke'
/var/www/discourse/lib/sidekiq/pausable.rb:134:in `call'
sidekiq-6.5.8/lib/sidekiq/middleware/chain.rb:179:in `block in invoke'
sidekiq-6.5.8/lib/sidekiq/middleware/chain.rb:182:in `invoke'
sidekiq-6.5.8/lib/sidekiq/processor.rb:169:in `block in process'
sidekiq-6.5.8/lib/sidekiq/processor.rb:136:in `block (6 levels) in dispatch'
sidekiq-6.5.8/lib/sidekiq/job_retry.rb:113:in `local'
sidekiq-6.5.8/lib/sidekiq/processor.rb:135:in `block (5 levels) in dispatch'
sidekiq-6.5.8/lib/sidekiq.rb:44:in `block in '
sidekiq-6.5.8/lib/sidekiq/processor.rb:131:in `block (4 levels) in dispatch'
sidekiq-6.5.8/lib/sidekiq/processor.rb:263:in `stats'
sidekiq-6.5.8/lib/sidekiq/processor.rb:126:in `block (3 levels) in dispatch'
sidekiq-6.5.8/lib/sidekiq/job_logger.rb:13:in `call'
sidekiq-6.5.8/lib/sidekiq/processor.rb:125:in `block (2 levels) in dispatch'
sidekiq-6.5.8/lib/sidekiq/job_retry.rb:80:in `global'
sidekiq-6.5.8/lib/sidekiq/processor.rb:124:in `block in dispatch'
sidekiq-6.5.8/lib/sidekiq/job_logger.rb:39:in `prepare'
sidekiq-6.5.8/lib/sidekiq/processor.rb:123:in `dispatch'
sidekiq-6.5.8/lib/sidekiq/processor.rb:168:in `process'
sidekiq-6.5.8/lib/sidekiq/processor.rb:78:in `process_one'
sidekiq-6.5.8/lib/sidekiq/processor.rb:68:in `run'
sidekiq-6.5.8/lib/sidekiq/component.rb:8:in `watchdog'
sidekiq-6.5.8/lib/sidekiq/component.rb:17:in `block in safe_thread'
```
**Env**
```plaintext
hostname gaoa-discourse-app
process_id 11140
application_version ea4f7fb660cb4cb5cba3763e9a28352123d39591
current_db default
current_hostname forum.[xxx].com
job Jobs::CriticalUserEmail
problem_db default
time 8:54 am
opts type account_suspended
--- --- --- ---
--- ---
user_id 3919
user_history_id 41800
current_site_id default
```
Edit to add sidekiq status:
---
### Author:  [@southpaw](https://meta.discourse.org/u/southpaw)
#### Post date: [April 5, 2023, 2:57pm UTC](https://meta.discourse.org/t/suspension-emails-fail-with-undefined-method-topic-other-emails-work-fine/260403/2 "2023-04-05T14:57:19Z")
Hi @omarfilip,
I don’t have a solution for you, but I wanted to confirm I was able to replicate this experience on an installation of Discourse that does not have many plugins.
**Steps taken to replicate:**
1. Select a user from /admin/users/list/active and manually suspend with the suspend button.
1. Add text in the “Email message” field.
1. Click the suspend button and confirm the user is now suspended.
**Result** : No email is sent, and there is a Job Exception in the error logs.
```plaintext
Message (3 copies reported)
Job exception: undefined method `topic' for nil:NilClass
Backtrace
/var/www/discourse/app/jobs/regular/user_email.rb:116:in `message_for_email'
/var/www/discourse/app/jobs/regular/user_email.rb:76:in `send_user_email'
/var/www/discourse/app/jobs/regular/user_email.rb:39:in `execute'
/var/www/discourse/plugins/chat/lib/chat/user_email_extension.rb:6:in `execute'
/var/www/discourse/app/jobs/regular/critical_user_email.rb:12:in `execute'
/var/www/discourse/app/jobs/base.rb:249:in `block (2 levels) in perform'
/var/www/discourse/vendor/bundle/ruby/3.2.0/gems/rails_multisite-4.0.1/lib/rails_multisite/connection_management.rb:80:in `with_connection'
/var/www/discourse/app/jobs/base.rb:236:in `block in perform'
/var/www/discourse/app/jobs/base.rb:232:in `each'
/var/www/discourse/app/jobs/base.rb:232:in `perform'
```
---
### Author:  [@southpaw](https://meta.discourse.org/u/southpaw)
#### Post date: [April 10, 2023, 3:51pm UTC](https://meta.discourse.org/t/suspension-emails-fail-with-undefined-method-topic-other-emails-work-fine/260403/6 "2023-04-10T15:51:27Z")
Hi @omarfilip,
Did any of your suspension emails ever send?
The emails related to my test suspensions were sent 2023-04-09T10:10:00Z, with no further action from me, but new suspensions are still failing with the same error.
---
### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [April 10, 2023, 3:58pm UTC](https://meta.discourse.org/t/suspension-emails-fail-with-undefined-method-topic-other-emails-work-fine/260403/7 "2023-04-10T15:58:01Z")
Thanks for the report and the repro @omarfilip and @southpaw 👍
Someone has been assigned to look into it and should hopefully have some answers soon. 🤞 🙂
---
### Author:  [@omarfilip](https://meta.discourse.org/u/omarfilip)
#### Post date: [April 10, 2023, 4:05pm UTC](https://meta.discourse.org/t/suspension-emails-fail-with-undefined-method-topic-other-emails-work-fine/260403/8 "2023-04-10T16:05:19Z")
Same issue with new suspensions - they just pile into the failed queue.
---
### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [April 11, 2023, 1:06am UTC](https://meta.discourse.org/t/suspension-emails-fail-with-undefined-method-topic-other-emails-work-fine/260403/10 "2023-04-11T01:06:29Z")
Note, this is assigned out internally, we hope to work on a fix in the upcoming few days.
---
### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [April 15, 2023, 11:23am UTC](https://meta.discourse.org/t/suspension-emails-fail-with-undefined-method-topic-other-emails-work-fine/260403/12 "2023-04-15T11:23:53Z")
This should be fixed by: 👍
[https://github.com/discourse/discourse/pull/21054](https://github.com/discourse/discourse/pull/21054)
---
### Author:  [@omarfilip](https://meta.discourse.org/u/omarfilip)
#### Post date: [April 16, 2023, 3:14am UTC](https://meta.discourse.org/t/suspension-emails-fail-with-undefined-method-topic-other-emails-work-fine/260403/13 "2023-04-16T03:14:16Z")
Thanks. That cleared the stuck jobs in sidekiq right away. 👍
---
### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [April 17, 2023, 8:38am UTC](https://meta.discourse.org/t/suspension-emails-fail-with-undefined-method-topic-other-emails-work-fine/260403/14 "2023-04-17T08:38:52Z")