# Template Button not working
**URL:** https://meta.discourse.org/t/template-button-not-working/301341
**Category:** Support
**Created:** [March 28, 2024, 1:54pm UTC](https://meta.discourse.org/t/template-button-not-working/301341 "2024-03-28T13:54:10Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@putty](https://meta.discourse.org/u/putty)
#### Post date: [March 28, 2024, 1:54pm UTC](https://meta.discourse.org/t/template-button-not-working/301341/1 "2024-03-28T13:54:10Z")
Hi there,
It appears that the template tool (⚙) is broken on our topic creator. We _are_ able to access it when we go into [safe mode](https://meta.discourse.org/t/53504?silent=true), though.
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [March 28, 2024, 2:00pm UTC](https://meta.discourse.org/t/template-button-not-working/301341/2 "2024-03-28T14:00:39Z")
I had a client with the same problem. I think it was the deprecated “canned replies” plugin. Have a look in the Javascript console and you should see an error.
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### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [March 28, 2024, 2:12pm UTC](https://meta.discourse.org/t/template-button-not-working/301341/3 "2024-03-28T14:12:58Z")
To narrow it down, you could use the different flavours of [safe mode](https://meta.discourse.org/t/53504?silent=true) to isolate it to a plugin or a theme/theme component.
Do you have any likely candidates that influence the composer in any way?
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### Author:  [@putty](https://meta.discourse.org/u/putty)
#### Post date: [March 28, 2024, 5:50pm UTC](https://meta.discourse.org/t/template-button-not-working/301341/4 "2024-03-28T17:50:19Z")
Unfortunately we don’t use this plugin. The hunt continues!
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [March 28, 2024, 5:51pm UTC](https://meta.discourse.org/t/template-button-not-working/301341/5 "2024-03-28T17:51:39Z")
You donj’t see any errors in the javascript console?
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### Author:  [@putty](https://meta.discourse.org/u/putty)
#### Post date: [March 28, 2024, 6:04pm UTC](https://meta.discourse.org/t/template-button-not-working/301341/6 "2024-03-28T18:04:51Z")
Disabling the themes/theme components in [safe mode](https://meta.discourse.org/t/53504?silent=true) seems to resolve it.
I was able to narrow down which component modifies the composer. Disabling that resolved the problem. It looks like someone on my team is the author, so I’ll see if they can figure out what specifically broke it.
Thank you @pfaffman & @JammyDodger for the help!
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### Author:  [@Heliosurge](https://meta.discourse.org/u/Heliosurge)
#### Post date: [March 28, 2024, 6:40pm UTC](https://meta.discourse.org/t/template-button-not-working/301341/7 "2024-03-28T18:40:00Z")
On mine it seemed to be caused by #Customization > Theme component 'scrollabke content" & ‘md-composer extras’
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### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [April 27, 2024, 6:40pm UTC](https://meta.discourse.org/t/template-button-not-working/301341/8 "2024-04-27T18:40:23Z")
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