Hey all! I got my company’s discourse forum up and running a few weeks back, and everything seemed fine until recently. Now, when someone tries to sign up using the standard form (not using a different service aka google, twitter, etc), they are unable to receive a verification e-mail. What’s strange is that it was working during the first week or so after I created it, but now suddenly seems to have stopped!
I ran through all of the troubleshooting suggestions in the e-mail troubleshooting post but can’t seem to pin down what’s happening.
- I’m using Mailgun for my e-mail service. My domain is verified and all of my DNS records are showing as being set up correctly.
- There are no strange log messages in the server files or in the admin settings ‘logs’ panel.
- My connection is not being blocked by Telnet.
- All my information is correct in terms of address/port/username/authentication/etc.
Again, the weird thing is that it was working up until ~a week ago, give or take a few days. Now I am able to receive a test e-mail from the forum, but no one else is.
Is there maybe a setting or something I could have accidentally turned off somewhere? This bug is really confusing for me, because Mailgun is obviously working, or else I would not be able to receive e-mails… it’s just that no one else can receive them.
Any help would be appreciated! I’m pulling my hair out over this.