Depending of culture I’m not totally sure if that is wise move. There is a risk than users don’t know when they are talking with Jammy the Moderator, Jammy the User or Jammy the Selfmade-Customer-Service.
Yes, different situation than what is the issue here. But seeing the difference between participant of discussion and moderation role should be crystal clear. And at same time any users should never think would they contact an admin or a moderator because staff is enough [1].
except in USA/UK where boiled up customers and user want to escalate to supervisor every time
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