# The activating account button doesn't work
**URL:** https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810
**Category:** Self-hosting
**Tags:** unsupported-install
**Created:** [June 8, 2019, 4:33pm UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810 "2019-06-08T16:33:40Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Bryanpwo](https://meta.discourse.org/u/Bryanpwo)
#### Post date: [June 8, 2019, 4:33pm UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/1 "2019-06-08T16:33:40Z")
Hi,
I just installed Discourse on a Digital Ocean droplet and I received the activation email, but the blue button in the browser doesn’t do anything.
I reapplied a for a new activating code three times and all three times it’s the same.
The activation for the forum worked superbly, with the same email adress.
Is there anything I must alter here?
---
### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [June 8, 2019, 5:07pm UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/2 "2019-06-08T17:07:39Z")
What mail client are you using? Can you right click on the link? Do you see a link as well as the button?
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### Author:  [@Bryanpwo](https://meta.discourse.org/u/Bryanpwo)
#### Post date: [June 8, 2019, 5:42pm UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/3 "2019-06-08T17:42:15Z")
Thanks for the fast response, I use evolution as a mail client, but the problem is with the blue button in the browser. The mail link brings me to the right page and I only see the button.
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [June 8, 2019, 6:20pm UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/4 "2019-06-08T18:20:39Z")
How did you install discourse?
Do you have an ad blocker installed?
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### Author:  [@Bryanpwo](https://meta.discourse.org/u/Bryanpwo)
#### Post date: [June 8, 2019, 6:32pm UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/5 "2019-06-08T18:32:19Z")
No, the same system worked for the activation for the forum, but not for Discourse.
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [June 8, 2019, 6:37pm UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/6 "2019-06-08T18:37:13Z")
How did you install discourse?
> [@Bryanpwo](#):
>
> No, the same system worked for the activation for the forum, but not for Discourse
You have a different forum in addition to discourse?
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### Author:  [@Bryanpwo](https://meta.discourse.org/u/Bryanpwo)
#### Post date: [June 8, 2019, 6:53pm UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/7 "2019-06-08T18:53:19Z")
No, I’m sorry for the misunderstanding. What I meant is that the same blue button worked when I registered for _this_ forum.
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [June 8, 2019, 8:01pm UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/8 "2019-06-08T20:01:51Z")
How was the instance installed?
Have you tried opening the link in an incognito tab? What happens then?
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### Author:  [@Bryanpwo](https://meta.discourse.org/u/Bryanpwo)
#### Post date: [June 8, 2019, 8:39pm UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/9 "2019-06-08T20:39:04Z")
I’ve installed it in the terminal, according to the “30 min manual” and I’ve tried to open it in a incognito tab, but the link in the browser (blue bar) stays unresponsive.
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### Author:  [@Falco](https://meta.discourse.org/u/Falco)
#### Post date: [June 8, 2019, 9:05pm UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/10 "2019-06-08T21:05:01Z")
Let me guess you didn’t provide an email during the `./discourse-setup` for Let’s Encrypt?
Can you try that step again, this time providing an email so the resulting site is HTTPS secured?
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [June 8, 2019, 9:11pm UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/11 "2019-06-08T21:11:09Z")
Is there a known issue with not using HTTPS/Let’s Encrypt and activation?
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### Author:  [@Falco](https://meta.discourse.org/u/Falco)
#### Post date: [June 8, 2019, 9:13pm UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/12 "2019-06-08T21:13:05Z")
Like I said it’s a guess, but this isn’t the first time we get the exact same complaint in Meta.
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### Author:  [@Bryanpwo](https://meta.discourse.org/u/Bryanpwo)
#### Post date: [June 8, 2019, 9:17pm UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/13 "2019-06-08T21:17:43Z")
It’s that it? Thanks I’m going to try it immediately…I’l let you know.
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### Author:  [@Bryanpwo](https://meta.discourse.org/u/Bryanpwo)
#### Post date: [June 8, 2019, 9:42pm UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/14 "2019-06-08T21:42:43Z")
Okay, now I lost the page completely, I can’t acces it. I think I have to reinstall the whole thing from scratch.
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [June 8, 2019, 11:51pm UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/15 "2019-06-08T23:51:52Z")
No, that’s very likely to be unnecessary.
Are you using a reverse proxy? Or Cloudflare? Both can interfere with Let’s Encrypt setup.
Were there any errors after the rebuild?
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### Author:  [@Bryanpwo](https://meta.discourse.org/u/Bryanpwo)
#### Post date: [June 9, 2019, 7:12am UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/16 "2019-06-09T07:12:42Z")
Thanks again, sorry for the late reply, but at the time you’ve sent that message, it was already midnight over here. Anyway, I don’t use cloudfare or reverse proxy, I just rebuild it again and it complained that the domain was already in use and that it would be better that I switch Let’s Encrypt off.
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [June 9, 2019, 7:57am UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/17 "2019-06-09T07:57:54Z")
That usually means that your DNS is not configured right.
My guess is that you have have two A Records. Can you share your url?
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### Author:  [@Bryanpwo](https://meta.discourse.org/u/Bryanpwo)
#### Post date: [June 9, 2019, 9:41am UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/18 "2019-06-09T09:41:27Z")
Thanks it’s, endeavouros com and the subdomain is [discourse.endeavouros.com](http://discourse.endeavouros.com)
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [June 9, 2019, 11:48am UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/19 "2019-06-09T11:48:52Z")
```plaintext
dig +short discourse.endeavouros.com
81.169.145.86
```
Clicking the above URL takes you to [http://46.101.139.197/](http://46.101.139.197/).
You haven’t set the hostname in your `app.yml`. It would appear that you didn’t run `discourse-setup` as recommended above.
I don’t understand why the IP address doesn’t match your hostname. Are you using a DigitalOcean floating IP?
---
### Author:  [@Bryanpwo](https://meta.discourse.org/u/Bryanpwo)
#### Post date: [June 9, 2019, 1:24pm UTC](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810/20 "2019-06-09T13:24:34Z")
That’s strange, because the last IP adress is my DigitalOcean IP. The first IP isn’t known to me.
I don’t use a floating IP adress and now, I’ve tried to install Discourse with the bitnami pack, that’s why it appears that I didn’t set it up right.The first few times, I did instal it as mentioned earlier.
[Next page](https://meta.discourse.org/t/the-activating-account-button-doesnt-work/119810.md?page=2)