# The user cannot see his personal message
**URL:** https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696
**Category:** Support
**Tags:** personal-messages
**Created:** [November 27, 2023, 8:23am UTC](https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696 "2023-11-27T08:23:09Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@Aizada\_M](https://meta.discourse.org/u/Aizada_M)
#### Post date: [November 27, 2023, 8:23am UTC](https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696/1 "2023-11-27T08:23:09Z")
Greetings to all forum participants and the Discourse team!
An unspecified error has occurred on my site. A user or site employee (except the administrator) cannot see his personal message. The title of a private message appears in the general list of messages, but clicking on the link does not open the full content. I tried disabling all plugins and theme components, even tried removing all CSS, but nothing helped. This is how it is written:
This is what is shown when the user tries to refresh the browser page:
Here is the console screen:
---
### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [November 27, 2023, 8:33am UTC](https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696/2 "2023-11-27T08:33:48Z")
There may be more detail if you check your `/logs` page. Could you check in there and paste the info here in a code block?
---
### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [November 27, 2023, 11:46am UTC](https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696/3 "2023-11-27T11:46:19Z")
Did you disable the plugins via the settings or remove them from the yml and rebuild? If you didn’t remove and rebuild, you should do that.
---
### Author:  [@Aizada\_M](https://meta.discourse.org/u/Aizada_M)
#### Post date: [November 27, 2023, 12:18pm UTC](https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696/4 "2023-11-27T12:18:48Z")
> [@JammyDodger](#):
>
> /logs
Sorry for the long response 🙏 That’s all there was:
```plaintext
Deprecation notice: Array types for custom fields are deprecated, use type :json instead (removal in Discourse 3.3.0) At /var/www/discourse/lib/plugin/instance.rb:561:in `block in register_topic_cust
24 Nov 9:33 pm
Deprecation notice: Array types for custom fields are deprecated, use type :json instead (removal in Discourse 3.3.0) At /var/www/discourse/lib/plugin/instance.rb:576:in `block in register_user_custo
24 Nov 9:33 pm
Deprecation notice: Array types for custom fields are deprecated, use type :json instead (removal in Discourse 3.3.0) At /var/www/discourse/lib/plugin/instance.rb:566:in `block in register_post_custo
24 Nov 9:33 pm
Deprecation notice: add_to_serializer's respect_plugin_enabled argument should be passed as a keyword argument At /var/www/discourse/plugins/discourse-category-lockdown/plugin.rb:21:in `block in acti
24 Nov 9:33 pm
Deprecation notice: add_to_serializer should not be used to directly override include_*? methods. Use the include_condition keyword argument instead At /var/www/discourse/plugins/discourse-custom-wiz
24 Nov 9:33 pm
Deprecation notice: add_to_serializer should not be used to directly override include_*? methods. Use the include_condition keyword argument instead At /var/www/discourse/plugins/discourse-custom-wiz
24 Nov 9:33 pm
Deprecation notice: add_to_serializer's respect_plugin_enabled argument should be passed as a keyword argument At /var/www/discourse/plugins/discourse-ratings/plugin.rb:202:in `block in activate!`
24 Nov 9:33 pm
Deprecation notice: add_to_serializer should not be used to directly override include_*? methods. Use the include_condition keyword argument instead At /var/www/discourse/plugins/discourse-ratings/pl
24 Nov 9:33 pm
Deprecation notice: add_to_serializer should not be used to directly override include_*? methods. Use the include_condition keyword argument instead At /var/www/discourse/plugins/discourse-ratings/pl
24 Nov 9:33 pm
Deprecation notice: Array types for custom fields are deprecated, use type :json instead (removal in Discourse 3.3.0) At /var/www/discourse/lib/plugin/instance.rb:556:in `block in register_category_c
24 Nov 9:33 pm
Deprecation notice: The :post_notification_alert event is deprecated. Please use :push_notification instead (deprecated since Discourse 3.2.0.beta1) (removal in Discourse 3.3.0.beta1) At /var/www/dis
24 Nov 9:33 pm
4
ActiveRecord::StatementInvalid (PG::UndefinedColumn: ERROR: column "thread_id" does not exist LINE 1: ..._drafts"."chat_channel_id", "chat_drafts"."data", "thread_id...
24 Nov 10:45 pm
4
Failed to handle exception in exception app middleware : ActiveRecord::StatementInvalid : PG::UndefinedColumn: ERROR: column "thread_id" does not exist LINE 1: ..._drafts"."chat_channel_id", "chat_dr
24 Nov 10:45 pm
17
Clearing Active Record cache, this can happen if schema changed while site is running or in a multisite various databases are running different schemas. Consider running rake multisite:migrate.
24 Nov 10:45 pm
11
ActiveRecord::StatementInvalid (PG::UndefinedColumn: ERROR: column "thread_id" does not exist LINE 1: ..._drafts"."chat_channel_id", "chat_drafts"."data", "thread_id...
24 Nov 10:45 pm
11
Failed to handle exception in exception app middleware : ActiveRecord::StatementInvalid : PG::UndefinedColumn: ERROR: column "thread_id" does not exist LINE 1: ..._drafts"."chat_channel_id", "chat_dr
24 Nov 10:45 pm
3
[Telegram Bridge] Failed to bridge message: [1/12] [policy] 'require_plugin_enabled' ✅ [2/12] [contract] 'default' ✅ [3/12] [model] 'channel_id' ❌ [4/12] [policy] 'require_channel_id_vaild' [5/12] [p
25 Nov 12:49 am
[Telegram Bridge] Failed to bridge message: [1/12] [policy] 'require_plugin_enabled' ✅ [2/12] [contract] 'default' ✅ [3/12] [model] 'channel_id' ❌ [4/12] [policy] 'require_channel_id_vaild' [5/12] [p
25 Nov 12:49 am
24
Can not rebake post# 612 after 3 attempts, giving up : ActiveRecord::RecordNotFound : Couldn't find Topic with 'id'=137 [WHERE "topics"."deleted_at" IS NULL]
25 Nov 1:24 am
24
Job exception: Couldn't find Topic with 'id'=137 [WHERE "topics"."deleted_at" IS NULL]
25 Nov 1:24 am
4
Deprecation notice: add_to_serializer's respect_plugin_enabled argument should be passed as a keyword argument At /var/www/discourse/plugins/discourse-ai-topic-summary/plugin.rb:32:in `block in activ
25 Nov 8:45 pm
5
Deprecation notice: Array types for custom fields are deprecated, use type :json instead (removal in Discourse 3.3.0) At /var/www/discourse/lib/plugin/instance.rb:561:in `block in register_topic_cust
25 Nov 8:45 pm
5
Deprecation notice: Array types for custom fields are deprecated, use type :json instead (removal in Discourse 3.3.0) At /var/www/discourse/lib/plugin/instance.rb:576:in `block in register_user_custo
25 Nov 8:45 pm
5
Deprecation notice: Array types for custom fields are deprecated, use type :json instead (removal in Discourse 3.3.0) At /var/www/discourse/lib/plugin/instance.rb:566:in `block in register_post_custo
25 Nov 8:45 pm
4
Deprecation notice: add_to_serializer's respect_plugin_enabled argument should be passed as a keyword argument At /var/www/discourse/plugins/discourse-category-lockdown/plugin.rb:21:in `block in acti
25 Nov 8:45 pm
4
Deprecation notice: add_to_serializer should not be used to directly override include_*? methods. Use the include_condition keyword argument instead At /var/www/discourse/plugins/discourse-custom-wiz
25 Nov 8:45 pm
4
Deprecation notice: add_to_serializer should not be used to directly override include_*? methods. Use the include_condition keyword argument instead At /var/www/discourse/plugins/discourse-custom-wiz
25 Nov 8:45 pm
4
Deprecation notice: add_to_serializer's respect_plugin_enabled argument should be passed as a keyword argument At /var/www/discourse/plugins/discourse-ratings/plugin.rb:202:in `block in activate!`
25 Nov 8:45 pm
4
Deprecation notice: add_to_serializer should not be used to directly override include_*? methods. Use the include_condition keyword argument instead At /var/www/discourse/plugins/discourse-ratings/pl
25 Nov 8:45 pm
4
Deprecation notice: add_to_serializer should not be used to directly override include_*? methods. Use the include_condition keyword argument instead At /var/www/discourse/plugins/discourse-ratings/pl
25 Nov 8:45 pm
5
Deprecation notice: Array types for custom fields are deprecated, use type :json instead (removal in Discourse 3.3.0) At /var/www/discourse/lib/plugin/instance.rb:556:in `block in register_category_c
25 Nov 8:45 pm
4
Deprecation notice: The :post_notification_alert event is deprecated. Please use :push_notification instead (deprecated since Discourse 3.2.0.beta1) (removal in Discourse 3.3.0.beta1) At /var/www/dis
25 Nov 8:45 pm
298
Sidekiq is consuming too much memory (using: 679.16M) for 'neurogid.com', restarting
25 Nov 11:27 pm
Deprecation notice: the :meta_data param is deprecated, use the :topic_custom_fields param instead (deprecated since Discourse 3.2) (removal in Discourse 3.3) At :90:in `tap`
25 Nov 11:37 pm
8
MaxMindDB (/var/www/discourse/vendor/data/GeoLite2-City.mmdb) could not be found: No such file or directory @ rb_sysopen - /var/www/discourse/vendor/data/GeoLite2-City.mmdb
25 Nov 11:44 pm
8
MaxMindDB (/var/www/discourse/vendor/data/GeoLite2-ASN.mmdb) could not be found: No such file or directory @ rb_sysopen - /var/www/discourse/vendor/data/GeoLite2-ASN.mmdb
25 Nov 11:44 pm
16
MaxMindDB (/var/www/discourse/vendor/data/GeoLite2-City.mmdb) could not be found: No such file or directory @ rb_sysopen - /var/www/discourse/vendor/data/GeoLite2-City.mmdb
25 Nov 11:45 pm
16
MaxMindDB (/var/www/discourse/vendor/data/GeoLite2-ASN.mmdb) could not be found: No such file or directory @ rb_sysopen - /var/www/discourse/vendor/data/GeoLite2-ASN.mmdb
25 Nov 11:45 pm
2
[Telegram Bridge] Failed to bridge message: [1/12] [policy] 'require_plugin_enabled' ✅ [2/12] [contract] 'default' ✅ [3/12] [model] 'channel_id' ❌ [4/12] [policy] 'require_channel_id_vaild' [5/12] [p
Su 9:20 am
3
[Telegram Bridge] Failed to bridge message: [1/12] [policy] 'require_plugin_enabled' ✅ [2/12] [contract] 'default' ✅ [3/12] [model] 'channel_id' ❌ [4/12] [policy] 'require_channel_id_vaild' [5/12] [p
Su 3:30 pm
17
Job exception: undefined method `include?' for nil:NilClass
12:24 am
20
OpenAIBot Post Embedding: There was a problem, but will retry til limit: undefined method `destroy!' for nil:NilClass
10:25 am
3
[Telegram Bridge] Failed to bridge message: [1/12] [policy] 'require_plugin_enabled' ✅ [2/12] [contract] 'default' ✅ [3/12] [model] 'channel_id' ❌ [4/12] [policy] 'require_channel_id_vaild' [5/12] [p
11:11 am
[Telegram Bridge] Failed to bridge message: [1/12] [policy] 'require_plugin_enabled' ✅ [2/12] [contract] 'default' ✅ [3/12] [model] 'channel_id' ❌ [4/12] [policy] 'require_channel_id_vaild' [5/12] [p
11:38 am
27
NoMethodError (undefined method `enable_personal_messages?' for SiteSetting:Class) app/serializers/topic_view_details_serializer.rb:127:in `include_can_invite_to?' (eval):11:in `_fast_attributes' lib/
2:20 pm
6
NoMethodError (undefined method `enable_personal_messages?' for SiteSetting:Class) app/serializers/topic_view_details_serializer.rb:127:in `include_can_invite_to?' (eval):11:in `_fast_attributes' lib/
2:20 pm
[Telegram Bridge] Failed to bridge message: [1/12] [policy] 'require_plugin_enabled' ✅ [2/12] [contract] 'default' ✅ [3/12] [model] 'channel_id' ❌ [4/12] [policy] 'require_channel_id_vaild' [5/12] [p
4:22 pm
2
[Telegram Bridge] Failed to bridge message: [1/12] [policy] 'require_plugin_enabled' ✅ [2/12] [contract] 'default' ✅ [3/12] [model] 'channel_id' ❌ [4/12] [policy] 'require_channel_id_vaild' [5/12] [p
5:31 pm
93
Job exception: undefined method `include?' for nil:NilClass
5:58 pm
275
Job exception: undefined method `include?' for nil:NilClass
6:14 pm
```
---
### Author:  [@Aizada\_M](https://meta.discourse.org/u/Aizada_M)
#### Post date: [November 27, 2023, 12:21pm UTC](https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696/5 "2023-11-27T12:21:17Z")
> [@pfaffman](#):
>
> Did you disable the plugins via the settings
Yes, I disabled plugins through the admin settings.
---
### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [November 27, 2023, 1:23pm UTC](https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696/6 "2023-11-27T13:23:22Z")
Ideally, you would need to click on the specific error relevant to the issue and copy the message to paste here. A likely one could be:
```plaintext
NoMethodError (undefined method `enable_personal_messages?' for SiteSetting:Class) app/serializers/topic_view_details_serializer.rb:127:in `include_can_invite_to?' (eval):11:in `_fast_attributes' lib/
```
Though if you have any third-party plugins that affect PMs then that would be a probable place to start. As Pfaffman says, sometimes [safe mode](https://meta.discourse.org/t/53504?silent=true) isn’t enough and you would have to remove the plugin from your `app.yml` and rebuild. What plugins do you have on your site?
---
### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [November 27, 2023, 1:33pm UTC](https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696/7 "2023-11-27T13:33:05Z")
> [@Aizada\_M](#):
>
> Yes, I disabled plugins through the admin settings.
That is not sufficient to completely disable many plugins. You need to comment them out in your app.yml and rebuild.
> [@Aizada\_M](#):
>
> ```plaintext
> Deprecation notice: Array types for custom fields are deprecated, use type :json instead (removal in Discourse 3.3.0) At /var/www/discourse/lib/plugin/instance.rb:576:in `block in register_user_custo
>
> ```
That’s going to be a problem, but likely isn’t yet.
> [@Aizada\_M](#):
>
> ```plaintext
> ActiveRecord::StatementInvalid (PG::UndefinedColumn: ERROR: column "thread_id" does not exist LINE 1: ..._drafts"."chat_channel_id", "chat_drafts"."data", "thread_id...
>
> ```
> [@Aizada\_M](#):
>
> ```plaintext
> Clearing Active Record cache, this can happen if schema changed while site is running or in a multisite various databases are running different schemas. Consider running rake multisite:migrate.
>
> ```
Are you running multisite?
Do you have the old chat plugin installed (it has now been merged into core).
You should include the list of plugins that you’re using.
---
### Author:  [@Aizada\_M](https://meta.discourse.org/u/Aizada_M)
#### Post date: [November 28, 2023, 1:40pm UTC](https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696/8 "2023-11-28T13:40:04Z")
> [@JammyDodger](#):
>
> What plugins do you have on your site?
Here are the plugins that have been installed on the website:
Similarly, @pfaffman, I am not a programmer myself, and I may incorrectly interpret some of your words. Therefore, I decided to share the link to this topic with my programmer.
---
### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [November 28, 2023, 2:23pm UTC](https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696/9 "2023-11-28T14:23:43Z")
I think it’s likely the [Custom Trust Level](https://meta.discourse.org/t/custom-trust-level/147253) plugin. I think someone else had a similar issue with that a little while back:
> [@Our PMs stopped working](https://meta.discourse.org/t/our-pms-stopped-working/274755):
>
> It seems I can’t see the 'enable\_private\_messages" option anymore on our admin panel. Only admin accounts can read PMs. Logs: NoMethodError (undefined method `enable_personal_messages?' for SiteSetting:Class) app/serializers/topic_view_details_serializer.rb:127:in `include\_can\_invite\_to?' (eval):11:in `_fast_attributes' lib/freedom_patches/ams_include_without_root.rb:57:in `include!' app/controllers/application\_controller.rb:551:in `render\_json\_dump' app/controllers/topics\_controller.rb:1332:…
You (or your developer) would need to remove that plugin from your `app.yml` and rebuild without it. Hopefully that should make everything come good. 🤞
---
### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [November 28, 2023, 2:39pm UTC](https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696/10 "2023-11-28T14:39:29Z")
36 plugins is a lot. Be aware that even if they’re disabled they can still have an impact on your site. When your developer is implementing this fix I would also recommend having them comment out any plugin which isn’t active and in use.
---
### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [November 28, 2023, 4:59pm UTC](https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696/11 "2023-11-28T16:59:01Z")
FWIW, I think our Business plan comes bundled with around 31 (all #official though, so probably less of a worry).
---
### Author:  [@Aizada\_M](https://meta.discourse.org/u/Aizada_M)
#### Post date: [November 29, 2023, 12:52pm UTC](https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696/12 "2023-11-29T12:52:38Z")
> [@JammyDodger](#):
>
> I think it’s likely the [Custom Trust Level](https://meta.discourse.org/t/custom-trust-level/147253) plugin.
Hello! Yes, you were right 💯 The problem was caused by the [Custom Trust Level](https://meta.discourse.org/t/custom-trust-level/147253) plugin. Our programmer did as you and @pfaffman advised, very grateful to both of you for the excellent support 🙏
> [@Stephen](#):
>
> 36 plugins is a lot.
Yes, you may be right, I understand that there are too many plugins and in the future (during any updates) errors may occur. But, I’m just starting a new project with AI and I want to test all the plugins in order to understand which of them will be really useful for my project, and which ones I won’t need later.
---
### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [December 29, 2023, 12:53pm UTC](https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696/13 "2023-12-29T12:53:01Z")
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