# The user cannot see his personal message

**URL:** <https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696>\
**Category:** Product Support\
**Tags:** personal-messages\
**Created:** [November 27, 2023, 8:23am UTC](https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696 "2023-11-27T08:23:09Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![Aizada\_M](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/aizada_m/32/352050_2.png) [@Aizada\_M](https://meta.discourse.org/u/Aizada_M)\
**Post date:** [November 27, 2023, 8:23am UTC](https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696/1 "2023-11-27T08:23:09Z")

</div>

Greetings to all forum participants and the Discourse team!  
An unspecified error has occurred on my site. A user or site employee (except the administrator) cannot see his personal message. The title of a private message appears in the general list of messages, but clicking on the link does not open the full content. I tried disabling all plugins and theme components, even tried removing all CSS, but nothing helped. This is how it is written:

 ![image](https://global.discourse-cdn.com/meta/original/4X/a/3/2/a321915f21a50f9e579393ffd52d4afa3deb83f4.png)

This is what is shown when the user tries to refresh the browser page:

 ![image](https://global.discourse-cdn.com/meta/original/4X/a/9/b/a9bc2cde31939463d2168feb961c6c78e0864ad7.png)

Here is the console screen:

 ![image](https://global.discourse-cdn.com/meta/original/4X/0/8/8/0889319b2adb390fc9db9fbfb19abd0e1dc133a7.png)

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