# The user cannot see his personal message

**URL:** <https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696>\
**Category:** Product Support\
**Tags:** personal-messages\
**Created:** [November 27, 2023, 8:23am UTC](https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696 "2023-11-27T08:23:09Z")\
**Posts on this page:** 1\
**Showing post:** 7

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**Author:** ![pfaffman](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pfaffman/32/120154_2.png) [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Post date:** [November 27, 2023, 1:33pm UTC](https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696/7 "2023-11-27T13:33:05Z")

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> [@Aizada\_M](#):
>
> Yes, I disabled plugins through the admin settings.

That is not sufficient to completely disable many plugins. You need to comment them out in your app.yml and rebuild.

> [@Aizada\_M](#):
>
> ```plaintext
> Deprecation notice: Array types for custom fields are deprecated, use type :json instead (removal in Discourse 3.3.0) At /var/www/discourse/lib/plugin/instance.rb:576:in `block in register_user_custo
> 
> ```

That’s going to be a problem, but likely isn’t yet.

> [@Aizada\_M](#):
>
> ```plaintext
> ActiveRecord::StatementInvalid (PG::UndefinedColumn: ERROR: column "thread_id" does not exist LINE 1: ..._drafts"."chat_channel_id", "chat_drafts"."data", "thread_id...
> 
> ```

> [@Aizada\_M](#):
>
> ```plaintext
> Clearing Active Record cache, this can happen if schema changed while site is running or in a multisite various databases are running different schemas. Consider running rake multisite:migrate.
> 
> ```

Are you running multisite?

Do you have the old chat plugin installed (it has now been merged into core).

You should include the list of plugins that you’re using.

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_[View the full topic](https://meta.discourse.org/t/the-user-cannot-see-his-personal-message/286696)._