# Time to first response by group members

**URL:** <https://meta.discourse.org/t/time-to-first-response-by-group-members/275118>\
**Category:** Data & reporting\
**Tags:** sql-query\
**Created:** [February 12, 2018, 1:56pm UTC](https://meta.discourse.org/t/time-to-first-response-by-group-members/275118 "2018-02-12T13:56:00Z")\
**Posts on this page:** 1\
**Showing post:** 11

<div class="post-metadata">

**Author:** ![simon](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/simon/32/339122_2.png) [@simon](https://meta.discourse.org/u/simon)\
**Post date:** [October 11, 2023, 9:37pm UTC](https://meta.discourse.org/t/time-to-first-response-by-group-members/275118/11 "2023-10-11T21:37:23Z")

</div>

> [@IreneT](#):
>
> our objective is for our coaches (added in one of the groups) to measure their average response time. This way we have a reference on how well we’re doing when it comes to providing community support in discourse and ensuring satisfied members in the long run.

That makes sense. There’s a lot of data that could be interesting or useful if it’s interpreted in the right way. With [Data Explorer](https://meta.discourse.org/t/32566?silent=true) queries I’m sometimes worried that I could be writing queries that are used to generate performance reports.

I’ve done lots of customer support work. I _do_ think the time to first response is a useful metric, but the quality of the response also needs to be taken into account.

One thing that the queries in this topic aren’t telling you is anything about topics that have _not_ received a response from a group member. The queries are only returning data about topics that have been responded to. I’m not sure how to best go about adding information about topics with no response to the queries.

---

_[View the full topic](https://meta.discourse.org/t/time-to-first-response-by-group-members/275118)._